Herald Square Hotel

Great location! Close to the Empire State Building. Walking distance to Times Square, Central Park and other great places, but also easy access to very nice neighborhoods like Chelsea, Greenwich Village and more... Herald Square across the street from the hotel, which gives you access to many subway lines. The hotel gives you access to a nice little terrace a couple stories up, but there is also a nice rooftop bar in the same building, with a great view of the ESB. Staff was nice and helpful. Room was clean and convenient. Very good hotel, in the heart of the city at a great price! Would definitely book again!

I had a reservation by booking, but i had to cancel to change the travel dates. It was a free canceling reservation, but the full payment has been processed and the cancellation policy says 30 days to get refund. it Was the 31st of january 2024. The refund email says they have problems, but, its the same message everybody gets since January 2023.. It's the 6th May, and i still not have my refund, no reply from this hotels, or manager or somebody else. Booking seems to be having trouble to help their customers.. SO, DO NO BOOK OVER THERE THEY WILL STILL YOU MONEY IF YOU CANCEL YOUR RESERVATION. To the hotel management, I STILL WAIT FOR AN ANSWER

Absolutely awful. Booked and had to cancel (broke my leg) and have not received my deposit back after 50 days since cancelling. I have had absolutely no response from the hotel at all. They do not pick up their phones, and have gone through central reservations to be hung up on, and told I had to call the hotel... 'maybe I should try at a different time?". Many reviews have said the same. Edit to say I spoke to someone at Wyndham, and this hotel is no longer owned by them.

I made a reservation with free cancellation. It's been over a month and I haven't received my money. This is a very high amount of money. I do not recommend this hotel at all. They are scammers. I have tried to contact them but they do not respond, except once they told me they had administrative problems. They are liars.

Perfect location. Right opposite Macy’s and lovely Herald Square. Subway station right outside. 1 block away from Empire State Building. Short walk away from beautiful Bryant Park. Close to food places and shops. Close to other places such as Times Square, masdison square gardens, New York public library and grand central. Although this hotel is very central, there was NO NOISE at night! Which we were surprised by. Lovely room with well sized bed, TV, wardrobe and shower. It was the perfect room with a view of herald square and ESB. The staff were very friendly. Always saying good morning and wishing us a nice day. We left our cases at the hotel storage and also booked our taxi to the airport through our hotel as they have a fixed rate system. Would definitely recommend this hotel!

WATCH OUT FOR YOUR REFUND! Just booked this Hotel, The Herald by LuxUrban, then I canceled and booked this one from same "LuxUrban" brand. First cancelation was never refunded until april, just after contact the card operator we had the reinburse done. Right after this (just one day), LuxUrban has cancelled our reservation in their other Hotel (The Bogart by LuxUrban). Now I have to wait again for refund! Not to mention we paid a federal tax in Brazil (IOF) for international payments and lost 5% twice! This company behavior is abusive and unacceptable. Shame!

Absolutely terrible customer service. Waiting for my refund of almost $1000 USD . Disgusted at the appalling customer service. Not pleased at the lack of communication, have sent multiple emails and tried calling only to be told “there is a backlog”.

Mixed experiences for us. The good: Big rooms Huge comfortable beds Great location and base Good value The poor: The rooms don’t look anything like the pictures plastered all over the internet. Instead; tired, old carpets, hidden dust and stains, the bath plug didn’t work, minute bath … if it had worked it was designed for 4’6” folk only. The two reception agents on every occasion were more interested in gossiping with the other. Every time! No true management on show to get them to work professionally.