WestHouse Hotel New York

Great suite. Generally nice, although renovations are much needed. Was satisfactory for first 2 nights, and the the drama began. On our third night in the hotel we were awakened with a huge crashing noise. The next morning, without context, we were told that the terrace—where breakfast was served—-was closed for the day. Later we found out, by chance in the elevator with an employee, that a pipe had burst on the floor above us. Same day our heater and air conditioning went out (later we found out that it had been disabled due to the issue on the 24th floor) and wasn’t restored until 2 hours before checkout. The fourth night, from the suite above us, we were again awakened in the middle of the night with the sound of banging on the walls and floors. The next morning we were told that the people in the room were leaving that day, and apologies given for the noise. The fifth night, the noise started at 2330!! Called the reception, and were told the noise must be coming from outside of the hotel. At 0230, called again, to be told that the noise was not from the hotel and they couldn’t do anything. I went from the 23rd floor to the 24th, and found that they had a construction site going on in the rooms above us. Went to the reception in my PJ’s and was again told there was surely no construction going on in the hotel in the middle of the night. Demanded to speak with the night manager, and finally was told the truth: YES, they had been doing construction nonstop in the suite above ours for the past 3 days. Never even thought that it might bother anyone…or better, never cared what it meant to everyone else on the hotel. Supposedly, Paige (day manager) would contact TRIP.COM regarding a partial refund, but to date, nothing. For more than 600 USD (remember, an additional 100 USD per night comes on top of the price listed here) per night I would expect at least a quite clean place to rest my head. Absolutely ruined our trip.

Nice hotel,near the center , comfortable environment ,yummy food,will come again next time!

Bien pour un séjour d’affaires PDJ inclus par défaut Chambre très petite

床和枕頭非常舒服！我有點頸椎病且容易落枕，在西屋睡覺真的質量很好！

浴室沒排氣扇 酒店無游泳池

Prachtig hotel, op loopafstand van Central Park en Times Square. Het gratis ontbijt en het happy hour waren geweldig, het hotel is rustig en de jongens beneden staan ​​altijd klaar om je te helpen een taxi te nemen of je te begroeten wanneer je terugkomt, wat ons een goed gevoel van veiligheid gaf! Zal zeker terugkeren op alle reizen terug naar NYC.

De accommodatie bevond zich dicht bij de meeste bezienswaardigheden die we wilden bezoeken. We konden bijna overal naartoe lopen waar we heen wilden. Personeel was erg vriendelijk.

The Westhouse ligt op een geweldige plek met toegang tot Broadway, Times Square en alle must-see-locaties van Manhattan. Het enige probleem dat ik had was met de airconditioning in mijn kamer. Ik belde de onderhoudsmensen om het te repareren, maar ze kregen het niet voor elkaar toen ik weg was. Het resulteerde in een paar warme nachten. De balie heeft me wat geld terugbetaald bij het afrekenen, dus ze hebben iets gedaan om het goed te maken. Over het algemeen vond ik het hotel, de locatie en het personeel leuk. Ik zou er weer verblijven.

Alle hierboven genoemde dingen maakten deze woning uiterst handig! We vinden het geweldig dat de metro gemakkelijk bereikbaar is en dat het winkelen geweldig is! We zullen terugkomen!