Hotel Cham Cham - Taipei

Onverschillige servicehouding aan de balie

Het gesplitste grote bed is ongemakkelijk

First time booking this hotel. Met with some issues during check in. The staff ask for extra cash to top up for one of our kid who’s 9 years old. Told him that Trip.com indicated no extra payment needed. Ended up he made a mistake by assuming that we’d book for the 2 single bed room instead of triple bed. Such a blunder he made. Other than that, the room and facilities were great. Hotel Cham Cham is really Cham (Hokkien) ah!

Conveniently located next to the Banqiao Train Station and shopping area with lots of good restaurants and cafes close by. Everything is walkable. Hotel is clean and eco friendly.

The hotel is very clean. Alot of shops nearby. Near the train station. The staffs are friendly. Highly recommended to stay.

A supposedly 4 star hotel that delivers the bare minimum. Nothing to shout about, had an unobjectionable stay here in January this year and was happy with the location and relatively clean room so decided to book again for 5 nights for my recent trip. Regretted my decision as I felt that the service was lackluster. Upon entering the room we saw that the double bed was made up by 2 twin beds unlike our initial experience so we approached the front desk to enquire if a change was possible as we do not like the feel of the gap between the beds and the light switches were behind our pillows making the lights on/off if we were to even lightly lean on the headboard. The answer we got was that we should have indicated that request upon check in and it is a common process for hotels to join 2 twin beds and sell them as a double room. The front desk manager also said the check in rate was 98% that night. We then asked if we could have a change the next day and the reply was to come down and check again tmr. No effort to assist and instead all we felt was him trying the shift the blame to us when all we requested was a double bed when it is available. That left an extremely sour taste in our mouth. The next morning, I woke up with red bites on my arms, legs and torso, however my partner didn't had any so I did not relate it to the cleanliness of the room. The next 2 morning remained to be the same and we requested a change of room which we were given. The itchiness subsided after the change. The staff also passed a cream for itchness to me. But she mentioned it may be mosquito bites which I can tell it isn't as they are in clusters. Location was convenient for us as it is near the banqiao transfer station and there are food choices around the hotel as well as a few family marts.