Sonder at 1500 Canal

We always have a wonderful stay, when at the Sonder. Trolley right out front if you need transportation. If you rent a car the lot across the street is very reasonable. Clean, comfortable pla e to stay.

The dishwasher did not work. There weren’t any dish cloths or towels to do dishes. Starting the second day here we could smell strong sewer odor.

Very large space, bed was comfortable, even had a large walk in closet, could have had more hangers. There’s a hospital nearby and you will hear sirens frequently. The check in was a nigh**are, we got to New Orleans and tried to check in on my phone. It wasn’t working on either my phone or my fiancée’s and when we called they said there wasn’t any way to over ride the system and get us checked in. I thought we were going to have to find a last minute place to stay. It took a half hour on the phone and a lot of stress before they were finally able to get us checked in. Not a great start to our vacation. But once into the place it was a pleasant stay overall.

Good location & proximity to bourbon street. Public transit close by. The rooms were a little dated (no dresser in bedroom - lamps dated / one broken) & somewhat unfinished furnishings. Lots of space - good size. Took us a few days to get bowls in the kitchen after requesting. Entertainment unit was not functional unable to connect devices. Roof top pool was open but not heated.

The property was huge and very comfortable for 2 couples. The TV situation was less than desirable as there was no option for just local channels. Extra blankets would have been appreciated too. But overall it was a great property and a short walk to Bourbon or anywhere. I would recommend

Paid extra to arrive early and the code to get in the room would not work. After being on the phone for 30 minutes, because they have no hotel staff, they got ahold of maintenance who arrived 10 minutes later. Toilet stopped up twice. Shower was stopped up and looked like a bath after taking a shower. The BED was tilted and was not flat on the ground. Very uncomfortable to sleep. Would NOT stay here again!!

Great property at a great location, just a few minutes walk down Canal to the French Quarter. Ubers and Lyfts are plenty and easy to access. Long corridors and more spacious than the pictures show.

The Sonder apar**ent was a nice size and had new appliances, and a comfy bed. However, not long after we got settled, we saw that the unit was poorly kept, there were missing cabinet doors, no hangers, insufficient kitchen supplies, mold and cracked tiles in the bathroom. It took several visits to get enough hangers, plates and basic supplies, but then we realized the heat wasnt working. We had no heat for 4 full days and the temp in the apt never got above 60 degrees. Then our dishwasher just stopped working. So we had no working dishwasher and no sink stopper and had to wash dishes from a large pot bc there was no other way to have dishwater. I called Sonder, and finally got the heating fixed, but the rest was never fixed and there was ZERO followup. I was told they would credit us for the days we had no heat, but that never happened. I called 3 more times and texted the "24/7" in the app, but no one from Sonder ever responded beyond 'someone will be in touch' So, it was not a great first experience with Sonder. They are quick to respond with small requests (like soap) but getting a response for bigger issues (like no heat and broken appliances) was impossible. I couldve overlooked the age and damage, but they got my money upfront and Sonder did nothing compensate our trouble.

The space, for what we’re paying, is very comfortable and reliable. We have been treated with much grace and understanding by the staff. A great staff is one that excels in the field they represent and also excels in dealing with people. Numerous encounters transpired and each one represented the principles laid out as fundamental values by our forefathers.