Best Western New Orleans East

Stained towels, location near I10 but not as close to city

優質的飯店，環境乾淨整潔，缺點是電梯只有一台，但以價格上來說，能享受到這樣的房間是非常划算的，離觀光區也不遠。

不錯的體驗

Everything was going great until the elevator went out of service, I was on the sixth floor. What a day!!!

I absolutely overall hated it. The room was infested with bugs. Our toilet seat was broken. The elevator was broken. The floors were wet at all times the pool looked like a swamp. The bed was broken. We had to wait days for towels and we still didn’t receive any. I just had a terrible experience. I will never recommend no one to go to this hotel.

This Place Is Not What They Have On The Website. The Pool Is Not Clean Nor Did The Elevators Work. We Had To Wait Til They Wash The Towels And Rag… This Hotel Need To Be Shut Down Now

Black mold coming from the roof , hair all in the bathroom , sour smell in the rooms, parking lot just terrible, dumpster running over . I would not return

Overall, this hotel was decent, clean and the staff is nice. The breakfast wasn't all that great but it was free. When I was there they only had 1 working elevator and that was pretty annoying. Other than that it's not bad.

The trip was terrible from room to service. The first room we checked in had a mold on the walls and a horrible smell. Went to front desk where I was informed that they didn’t have any more king size bed. I was offered a double queen room instead, which was fine. That is until I saw my card charged for the room upgrade. I called several times after checking in only to be told it was a security deposit. The security deposit is only $100 but I was charged 115. Called once again to be told that the charge would refund to me card in 7 day. I wait the 7 days before calling back. This time I was given three times to call when I a manager would be available to help me including 11pm. I call at every time given by staff only to be told that the manager is not on duty at that time and that I should call back a different day. On the final call, the young lady with whom I originally spoke with day prior advised me to dispute the charge on my card after 10 days. I asked was there anyone else beside a manager who could help me since disputing the charge is a hassle. She informed me that should call corporate.