Wentworth by the Sea

The actual stay was very nice, property was gorgeous, restaurant staff was very nice. However, when I called to change our date the customer service woman was unable to help me and had to keep putting me on hold to ask her supervisor. This would have been fine except it went on for an hour and the supervisor decided I did not have a good enough reason for wanting to change my date to allow it!? To be fair, it was 2 days before arrival but when on a road trip sometimes things come up and adjustments need to be made. So, for the lack of flexibility I won't stay here again.

A wonderful hotel, beautiful setting and superb hospitality. It started with friendly bell man Steve, Max at registration assisting us throughout our stay and exceptional dinning experiences. The Opal staff and ambience was exceptional! Thank you !

First of all, this is NO LONGER MARRIOT, which is probably why I'm giving this 3 stars because the new ownership, Opal, is miserable. We stayed here when it was Marriot & the care & front desk was lovely. Now it's part of the Opal "Collection" - pretentious claim. Our first bellhop was so great! Once you're in your room, you don't get any printout in your room on the various hotel services, i.e. when the gym opens /closes, when the indoor pool opens/closes, when the outdoor pool opens/closes, if you get a hot coffee/tea breakfast in the morning, if you get coffee/tea afternoon, nothing. Everything you want to know you need to phone and as & then you're told "Please hold on." It's totally cheap. That's #1. #2 This also had repercussions because the night before checkout, I phoned and asked if we could have a late checkout, 12noon instead of 11am. We were told that anything after 11am would cost $50 and were asked "Would you like us to charge your room the $50 now?" The next day we were anxious bc there's only one bellhop & -- we discovered -- he's the only person allowed to push the carts, and there were other patrons of course also trying to also leave by 11am, so a late checkout became important to us. Now, in a panic, the front desk said that we had until 11:30. Go figure. Is this Opal Collection just trying to nickel & dime (a little $50 here, a little $50 there) customers? And return customers? It's a great way for people to not return. #3: We had light fare at the bar one evening. The next evening we had the same but one item we'd requested was sold out, so we chose another item that cost more. They said they'd destroy the 1st bill. But at checkout the next day (at 11am), the bill for the 2nd night was more than double what it should have cost. It was a total mess to try to get it straightened out. Apparently the bar submitted BOTH bills! Outrageous! So you know that these hotels no longer slip your bill under your door so you can see it before you leave. That way they get away with bad charges, because upon checkout you have to ask for the printout & check it out. That's when we saw the wrong, i.e. DOUBLE PLUS, charge. The desk person said she'd look at the restaurant slips. I spent some time by the pool & returned a few hours later & she had not. It was a total mess to try to get it right. We ended up splitting the one double bill in half but that wasn't right either. And we were not happy about somebody screwing up our bill like that and receiving a tip. #4 Our entire stay, never came out from the office to try to help us w this. There was only one person at the front desk, and she was not able to sufficiently assist with this. And nobody from the back office, NO MANAGER ever came out to assist. OUTRAGEOUS! Is this how this Opal Collection makes its money? Bad restaurant bills? BC they know people aren't going to stand there & get it right? This is a total lack of integrity and a total lack of respect for the customer. Is it

We stayed at Wentworth by the Sea overnight to celebrate our anniversary. Our valet, David, had our car parked and took us and our bags to our room and got ice for us. He answered all of our questions and was super helpful. The check in process was very easy. Our room had a balcony and a view of the Portsmouth sky line.

Visited this hotel back in 2003 and 2005. I forgot just how beautiful it was. So glad I just had the chance to revisit it again. It is such a nice and relaxing place. Can't wait to go back. The food at the restaurant is delicious. The coffee in the morning by the bar was great. Staff very nice. Will be back soon.

We booked one night stay at the Wentworth by the Sea. We also booked a deep tissue massage. The spa was very dirty - lots of hair everywhere, the trash cans were overflowing, there were no robes/towels/or sandals stocked in the locker room. The actual massage was OK but the spa needs a deep cleaning and some maintenance as well. The outdoor hot tub patio has pieces falling apart. The actual hotel room was nice but the sheets are like sand paper and the bathroom floors (ours were not heated) were incredibly cold! The food at Salt has gone way downhill. We ate lunch there but the pizza crust was doughy and under cooked and the chicken on the salad was overcooked. We ended up cancelling our dinner res and going to town at Surf for good meal. We also did not order room service breakfast, instead we woke up early and left. This hotel has gone downhill and I hope they make some changes. We will not be going back anytime soon!

This classic New England hotel is a treasure. From first contact to check out everything was first class. Be sure to reserve a room with a great water view. Our room was spacious, had spotless linens, a comfy bed, a great bathroom with walk in shower, a small desk, and a seating area with chairs for enjoying the lovely view. The restaurant & bar are beautiful and welcoming. The views are amazing. Make a reservation and treat yourself to incredible service, delicious food and great drinks. The Wentworth is worth a visit, it's an experience you will always remember!

Feb 24 - Cancellation policy is ridiculous After I booked and got charged immediately they would not refund or reschedule a booking due to an emergency. Instead I had to pay in full Will never go there and advise others against it Be aware - I have not experienced anything like this anywhere else.

This is a beautiful hotel. We had a room with a water view. I don’t think it was worth the extra money. The room itself was lovely, the bathroom has heated floors that was awesome. Where it falls short is on the details. You spend 300.00 a night you should not have issues. The safe in the room did not work. The fitness center the Pelaton bike settings to adjust were broken the pedals did not have a cage or clip. Kids where in the fitness room. We left for the day to explore Portsmouth. Our room was cleaned and bed was made, however we enjoyed wine the night before and used the glasses that where in the room. The glasses still had the wine residue in them, they did not replace or clean the glasses. Seriously it was just these little things that added up. The front desk person was a bit rude when I had to leave the fitness room to let them know the Pelaton is not useable because the adjustment knob is broken. Overall nice hotel but dirty glasses, broken fitness equipment and the messed up reservation at SALT (separate review on that one) restaurant bring the score way down for me.