Gastgebruiker
4 maart 2024
The girl at the reception is rude and unable to perform her duties efficiently. One of the main criteria for us in choosing a hotel was the availability of parking, since we arrived by car. The hotel sent us information in advance that there are several parking spaces near the hotel where we can park the car, check into the hotel and then put the car in the parking lot. When we arrived, there was nowhere to park near the hotel, there were several places where barriers had been installed. It was not easy to find a place to stop, my sister went to the reception to find out about parking. The girl at the registration desk said that we should remove these barriers ourselves and park there. When my sister asked her to do this, she showed her dissatisfaction with all her appearance, but she removed only the part of the barrier (the rope) and left. It was still impossible to park the car, since the barriers with a concrete base occupied part of the parking space. My sister and her child had to move these heavy barriers themselves. When we finally parked and went into the hotel, I said in the reception that such a situation was simply unacceptable, to which I listened to a lot of rudeness on her part, and the reproach that everyone always understands that the barriers need to be removed, and this should be done by the client himself. This was the first time I encountered such rudeness in a hotel. It’s good that we had already traveled a lot around Portugal, talked with the Portuguese, and were already delighted with the country and its people, so we perceived this hotel simply as a bad exception, and the impression of the country remaind very good. The rooms also leave much to be desired. The armchair in the room was dirty and it was impossible to sit on it. The water in the sink did not drain, so we constantly had to turn off the tap, let the water drain, and then continue to wash. The flush button in the toilet was broken, so every time we had to press it several times to get the water to stop flowing. I don't recommend staying in this hotel if you don't want your mood to be spoild.
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