Inasayama Kanko Hotel

I was quite disappointed with this booking made via Trip.com. I specifically booked a Deluxe Japanese Western style room with an outdoor hot bath, as the outdoor hot bath was a key reason for choosing this room. Upon check-in, I discovered that there was no outdoor hot bath, and I was informed that the room I had booked was not available. Initially, I was told that I had booked a room that did not include a hot tub. However, after checking my booking details, it was clear that the room I reserved was indeed supposed to come with an outdoor hot bath. To their credit, the hotel staff did try to assist by finding a last-minute alternative room that still had a bathtub that comes with a view. However, this replacement room had a much more limited view compared to the original room we had chosen, and it was not equivalent to what was advertised and booked. Additionally, the window in the room was quite flimsy and dirty, and with the temperature being rather cold, this further affected the comfort of the stay. Because we had a very limited itinerary, a significant amount of time was spent resolving this issue and arranging a replacement room. As a result, some of our planned activities had to be cancelled, which further impacted the overall experience. Overall, this was a rather disappointing experienc eespecially because this was the first time I had booked this type of room as a surprise for my girlfriend, who was really looking forward to the outdoor hot bath. Unfortunately, the key feature that made this booking special was missing, which significantly affected the stay. I hope that Trip.com can take note of this issue and ensure that rooms are marked as unavailable once fully booked, to prevent similar situations from happening to other guests.

I booked a corner room to enjoy the Nagasaki city view, and it was absolutely stunning—honestly the highlight of my stay. The staff were very friendly, and there were team members who specifically assisted international guests and spoke excellent English. If you’re looking for a place to relax, enjoy a panoramic view of Nagasaki, and soak in an onsen, this is definitely the hotel to stay at.

I booked this place only for one night but it was totally worth it, and I immediately regretted my past decision of booking this place only for 1 day…  It was perfect place for calm-wellness kind of fam-trip with its spas(located in each bldgs!), delicious dinner(pre-booking is a must, i presume?) and breakfast! Inasayama(MT.Inasa) hill’s location could be the only problem but if you do not insist in downtown tour, it won’t bother you!!!!  They have pre-booking(1day ago) guest only shuttle bus but operation time is very limited!

Love this hotel. Clean and friendly staff all around. The open bath was great too. Breakfast was decent but it was great with the good views. Thanks for the great stay!

Love the hotel. Clean and service was good. Got the room with view and it was the best choice. It was so spacious and clean too. We have a car so getting to and from the hotel was easy.

Very good location, extremely good service. Staff are very kind. Short distance ride to train station. The only improvement point that I could think off is to adjust the timing of send off slightly earlier to be in line with shinkansen timing :)

어머니하고 왔는데 너무 맘에 들어해서 본인도 맘에 들어서 체크인하자마자 조식포함으로 예약했어요. 다음에 또 올 의향 무조건 있음 호텔에 전망대 온천같은것도 있어요

第一次來長崎 非常棒的飯店，乾淨，舒適，餐點非常美味💕 位在山上，九樓夜景壯觀漂亮💕 服務人員親切專業，熱情，讓我賓至如歸 前台台灣男生服務人員，很棒 隔天早上我們離開直到遊覽車看不到，服務人員一直向我們揮手，很感動.很感動💕 謝謝

로비에서 웰컴드링크 간식 쿠폰을 받아서 맛나게 먹었습니다. 조식장소도 멋지고 친절하게 나가사키 경치가 잘보이는곳에서 앗나게 먹었습니다 멋진호텔입니다 조식은 훌륭합니다 꼭드셔보세요.