Gastgebruiker
22 augustus 2023
When we arrived I thought at first ok, the hotel is a lot more modest than it looks online, but the price was low for Mykonos so I thought ok fine we can make it work. The "welcome drinks" were cheap apple juice and when we got to the room the comforter had yellow stains on and it looked like a cheap roadside motel more than a decent hotel room. So I was a bit upset but still thought we will not be that much in the room so let's just ha a laugh about it. We were so hot frm the ferry that we decided let's have a dip in the pool to start, turned out the hotel had no swimming pool available for the entire time of our stay, as had been promised/described in the information when I booked this hotel, the pool was broken. As it was 35 degrees celsius in Greece, I was really upset at this point and the hotel told me if we can find another hotel ASAP and leave the hotel within 15 minutes, they will give us a full refund no problem and they are sorry the pool is out of order. So I got another hotel for 3x the price and they called us a taxi and we left. I have not received any refund from the hotel as they promised, the hotel does not react to my calls or emails and they are just playing some ignoring game with me. At first they told me yes yes it is coming on the phone and nothing has happened despite several calls and emails. Then the manager is never present and he has no direct number. So I think they are just waiting for me to give up and accept they fooled me. I asked them to give me some kind of explanation and they just soud annoyed on the phone and tell me they cannot say anything that the manager will contact me and he never does nor is he ever there present when I call. I have NEVER in my life been treated or scammed like this, we were 4 people in the reception when they told me that everything is fine and we can take another hotel and it is no problem and they will refund me. So not only avoid this hotel because it is rubbish altogether, but also because the people are clearly total liars and criminals and have absolutely zero manners and human decency!!
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