W Muscat

Twee weken in het hotel verbleven. Ik heb onder andere twee bestellingen geplaatst voor een verlenging van vier dagen en om een ​​terugbetaling gevraagd, maar deze werden afgewezen. Ik ben teleurgesteld over de communicatie van het platform en de hotelservice. Ik ben dronken en schrijf een superslechte recensie onder mijn echte naam! ! !

Faciliteiten: Zeer goed, relatief normaal, Hygiëne: Schoon, als je blijft Omgeving: OK, zwembad is OK, over het algemeen Service: Zeer goed, normaal Nou ja, het is vrij standaard.

Eén nachtelijke overgang is OK

Wonderful stay at this hotel. Check‑in was fast, the room spotless and service attentive. Very good value for money.

Absolutely loved my 2-night getaway at the W Muscat. The hotel itself is fantastic, with great vibes and beautiful facilities, but the true highlight was the hospitality. The staff is incredibly friendly, attentive, and always ready to help with a smile. If you're looking for a perfect stay with top-tier service, this is the place to be

Amazing hotel with high quality service and very attentive staff. Amazing location and interior organizing. Highly recommended for any purpose from business up to holiday season

Overall, I had a good stay at the hotel. The property is beautiful, the room was comfortable, and most of the staff were friendly and helpful. However, there were two issues that significantly affected my experience. First, the hotel charged a very large security deposit of approximately AED 1,600 for a two-night stay. This amount was charged to my card without a clear explanation during check-in, and I was not informed in advance about the size of the deposit. As of writing this review, I have still not received the amount back. Better communication and transparency regarding security deposits would be greatly appreciated. Second, the housekeeping service was disappointing, especially on my checkout day. I requested ice cubes three separate times and only received them after approximately 1.5 hours. In general, whenever I requested something, it took a long time to arrive, and I had to repeatedly follow up with the staff. That said, I would like to sincerely thank Carolyn Muimi for her professionalism and support during my checkout process. She took the time to assist me, address my concerns, and promptly send an email to the finance department regarding the refund of the security deposit. Her assistance was greatly appreciated and left a positive impression. While I enjoyed the hotel overall and appreciated the facilities and atmosphere, I believe improvements are needed in guest communication regarding deposits and in the responsiveness of the housekeeping team.

Fantastic hotel with good service and beautiful views. The pool is amazing, and the drinks are excellent. Truly enjoyed my stay there and will definitely come back if visiting Muscat again.