We were here in end November and early December 2023, when the snowstorm hit. Room was reasonable spacious but slightly on the older side. Staff was very helpful except at checkout where we had a weird experience with one lady. It was while trains were still cancelled so we had to get a bus. The lady at the reception blankly told us there is no bus station in Munich when we asked her to book is a cab! We assumed it might a translation error so we showed her the bus booking ticket which was in German and she still stuck to it. Another gentleman intervened and told her the cab guy will know and to just call a cab. Then she resorted to repeating multiple times that cabs would take atleast 15-20 mins to come while we'd seen other residents get a cab in less than 5 mins while we were there talking to her, despite the snow. Not sure if she was having a bad day or something else. In addition, since we had to extend our trip due to the snow, the additional day cost is 300 euros! I know that's how hotel algorithms work, but it did leave a not so nice taste in the mouth.
Vertalen