Coco Reef Bermuda

my stay at Coco reef through my booking with ******* it informed me that my hotel & airfare was all inclusive. Upon arrival at the front desk, the young lady at the checkin informed me there was a tax rate of $144 bed fee of $78. I After eating they billed me for lunch. I explained that my reservation is all inclusive. They asked me to wait for confirmation I was confronted by staff that meals was not part of my package. Room had mo water to use they told me they r renovating. move to another unit. the hotel would not serve me my meals in the restaurant. Areas were being booked out the restaurant to banquet , selling group with luggages for sales The bar & restaurant was rented to a rap singer group on our last night. I ended up eating on the walk way where the bar was located however the space was shared with the rap group and hotel guest. The worst part of my dinning was the loud music, &i paid for my trip but it was not a thing as i saw on the *******. The hotel is not guess only a shared space. When asked why such tax .The hardship I got while i paid for a vacation after telling my story to *******,I think its only fair i get some kind of reimbursement for my hardship. while believing the add posted on ******* is fair. stories like mine get out to other public sites it would lead to loss of ******* business both you and the hotel. Keep in mind the restaurant staff offered daily apologizes for this I faced l. l hope to speak/email with your prompt attention. Natalie

Didn’t even stay in the room. Walked in and there were 5 crickets crawling around on the couches, wifi simply does not work as well and the tv in my room did not work. If this what 365 dollars get then it’s absolutely embarrassing.

The property is under repair for remodeling, and they still want to host guests at this way. The staff is very friendly and helpful!

Old smelly furniture. Dirty curtains. Ceiling needs repair due to water damage. Sliding door was difficult to open and close. Room needs painting.

Lukewarm in shower. Silly half glass door. Cannot operate television; too complicated. Awful coffee in room.

Property is currently under renovation and will be beautiful when completed. It is centrally located and sits on Elbow Beach. We had a beachfront room which had a million-dollar view but was a little difficult to reach for those with mobility issues. Food in dining room was good but bar and dining room seemed to be out of a lot of items. Staff was attentive and tried their best to make our stay a pleasant one. I will return once renovations are complete!

Very nice property in a great location with great beach. We have stayed here many times in the past and are always very happy here. They are in the middle of a major renovation so it was construction going on but it looks like it will be even better after completion. We are looking for to staying here in one of the redone buildings. Lobby looks great as well. Very happy here. Staff is great. Well done

The staff is great, Cole is an absolute gem!!! Construction/renovation is ongoing as it is a bit dated so hopefully it will be new and improved soon! Location and beach are great!

I have visited Bermuda several times and this was by far the worst experience I’ve ever had. First my room was extremely outdated, the Devore was one thing but the worst was I had to move the overdose bed frame just to plug in my charger for my phone and computer. There was one restaurant onsite but they were barely open and when they were you waited upwards of 35to 40 minutes for your food. There were arguments between staff while I waited. The food was unseasoned and bland although heavily priced. Outside my room were toilets! Yes my ocean view room had toilets outside of it! What? In the morning on two of days construction was loud with music, not the way you want to wake up on vacation. There were ants everywhere in my room as well! On the floors, counter and in the shower. The only good thing I have to say about this stay was one lady that worked the front desk in the morning was wonderful. I would highly recommend this place get there stuf together.