Hotel Eden

酒店交通便利，距離高速很近；同時，距離莫斯塔爾的古街古橋大約5分鐘步行，位置極好；早餐很豐盛與美味，特別是炸雞肉和炸茄盒，是特色；餐廳的工作人員服務態度很不錯，對我們很友好； 我們訂的家庭房，空間大，床鋪舒適，唯一不足是有點冷，需要加蓋被子； 酒店的視野很棒，夜晚可以看到古城的萬家燈火，白天可以俯瞰內雷特瓦河谷，從清晨的雲霧繚繞到上午的藍天白雲，景色宜人！ 強烈推薦來莫斯塔爾自由行的朋友，來入住！非常不錯的酒店！

L型的大觀景陽台比較驚艷，有免費SPA；可惜因為路上車故障到酒店太晚沒時間試試

適合自駕遊，停車場很大，就在高速公路旁邊. 離老城景點下山走10分鐘，就是上山會酒店可能老年人會有點吃力. 其他都很好

Stayed one night good hotel very clean comfortable room and good breakfast. Conveniently located near the old town less than 10 minutes walk away. Some good views from balcony. Would have given five stars but had issue with safe contacted reception and they would send someone up. Waited two hours and nothing. So I had to take my valuables with me as could not use safe. Very poor way to treat a guest. But otherwise good hotel just please look after guests if they have a problem

So rude customer service They just ignore your messages and block your number for simple things like change dates for stay in my case So disappointed Unprofessional behavior They just worry about money They are not ready to accept tourists

When we arrived at the hotel we were quite pleased. The hotel seemed nice and the facilities also. We got our room keys and saw the room. It was nice but we thought it was smaller than what we booked but reception assured us that was our room. So either we got the wrong room or the qm sizing is wrongly advertised. Unfortunately there is no kettle in the room and if you ask you get told no. Also they have rules you’re not allowed your own drinks or any kind of food in the room as you have to buy theirs. Mini bar drinks and snacks pretty overpriced. I picked up the bathrobes from the bed and saw they were both ripped and had holes so when we went out I took them to reception and handed them in. The next morning we went to breakfast. Breakfast was good except for bread choices. There were no rolls, the croissants were filled with chocolate, there were no plain ones. The bread seemed stale and dry and when toasted went hard. That was a bit disappointing. So breakfast choices were that or cereal, omelet. We went out for the day and came back to a mess of a bed and nothing was cleaned but apparently the cleaner had been in to clean. I complained and got told they’ll inform the manager in the morning. That night we went to the restaurant in the hotel and got greeted by a waiter who made us feel less than welcome. The next day we went out and came back to the room not being cleaned again but when I complained I found out our complaint the day before had been ignored and not passed on and I was told I could see the manager the next morning. The shower head was broken too and flodded the whole bathroom every time we had a shower but nothing was done there neither nor was the ashtray emptied within our three day stay. I have a video of the broken shower head which I can’t upload here. Our room was not cleaned once in our three day stay. The next morning we went to breakfast an hour before it finished but the buffet was nearly empty and I was told it will not be refilled. I then went to reception to find out when I can see the manager and was told he’s away on a business trip. They refused to phone him and gave me his number and said I can phone myself. I phoned but he didn’t pick up. So I messaged him and at first he was nice and understanding but then suddenly and quickly turned unfriendly and accused me of lying even though I have photos to prove it. Some staff is nice but reception staff very unprofessional and housekeeping useless. Staff speaks no German but do speak English. None are fluent in English as it says on the hotel description therefore it’s hard to complain as they misunderstand things. Definitely not a 4* Hotel Facilities nice but service not good at all. Not worth the money you pay!

This is an excellent hotel in Mostar. It's highly functional and has everything you'd expect from a good hotel anywhere in the world. It might not have the quaint charm of a smaller Bosnian property but everything works and it's super comfortable. Staff were fluent in multiple languages and the breakfast was good. The room was quite spacious. Two things to note: Google Maps - and addressing in general - is a little bit patchy in Mostar; if driving yourself there it may pay to prepare by researching first. You need to turn off the main road a good couple of hundred metres before the hotel. Also be aware the hotel is at the top of a steep hill. The carpark is on that hill; you may need to walk suitcases etc up it.