Hotel Riviera

My stay at Hotell Riviera was unfortunately overshadowed by disappointing experiences related to communication and service, which significantly impacted the overall impression. It is disheartening to see a hotel with such potential fail to address basic issues that could be resolved through proper training and staffing. A recurring issue was the lack of effective communication. Reviews on TripAdvisor confirm this as a common problem, and my experience was no different. Calls often went unanswered, and emails or chat messages were left unaddressed for extended periods. The front desk appeared severely understaffed, leaving the staff stressed and seemingly overwhelmed. One particular incident highlighted this issue clearly: during a previous stay, an email I had sent had been sitting in the chat system for some time, unnoticed. When I pointed this out, the staff member actually laughed and mentioned that there was also an unanswered message from another customer. Such incidents reflect a lack of professionalism and systematic follow-up. Another challenge was the attitude of some staff members. Many phone conversations carried an undertone of irritation, with superficial professionalism that came across as sarcastic. While I did encounter one exceptionally friendly and helpful staff member, even this individual forgot to forward important information, creating further issues for me. On a positive note, there were a few staff members who stood out for their excellent service. The English-speaking servers and a female maître d’ during the New Year’s Eve celebration were outstanding and deserve praise for their effort and dedication. Additionally, the room itself was comfortable, with a great bed and a stunning view. However, it is clear that the hotel faces significant challenges that require urgent attention. The lack of adequate staffing and training to manage communication effectively- both internally and externally - is critical. I sincerely hope the management considers hiring a qualified professional to oversee and elevate the standards of communication and customer service. This hotel has the potential to be fantastic, but until such fundamental issues are addressed, guest experiences will continue to suffer. Rating: 2/5 The bed and a few exceptional staff members were highlights, but poor communication and service severely detract from the overall experience. There is no phone available in the room. Entertainment: 10/10 Live music, Netflix, HBO, Disney +

We stayed in the Ocean Front Suite. In the description of the room it says that one can get breakfast in the room and that the room is freshed up before the night. I assume they are referring to turndown service, but there isn't any. We were also informed that we could not get breakfast served in the room even its stated on the room description. The room was beautiful and clean except for the terrasse that hadn't been cleaned properly. Also, the joints in the corner of the railing was slipping apart. Some will love the beds, some will not. For me they were too soft but that is a personal opinion and not something I will use in the rating. The service is below average. They do answer most questions but not everyone seems focused and they do not provide all services they promise. The Spa is quite small, but views are great. Everything works nicely. The service was better here than in the rest of the hotell.

Really a positive experience. Both the hotel, location and the staff get a roll of the dice 6. Suitable for all types of travel.