Gastgebruiker
7 november 2021
This has to be, by far, the worst possible hotel we’ve ever stayed in in our years of travelling. Apart from the fact that this hotel is in the worst part of town (with junkies doing ***** in the open. Yes, we unfortunately did witness this within 30 minutes of arrival), this hotel should or must be closed on the spot, if visited by hotel inspectors! What a shock when our taxi pulled out in front of it! This hotel might have been nice perhaps 20 years ago but that is definitely no longer the case. The photos on the website of *********** are certainly not representative of the actual hotel unless photoshopped! There is currently a strap holding the parapet wall of the entrance, on the brink of collapsing (see photos attached). It is filthy, with rubbish littering the floor and dirty patches throughout the carpet. These are noticeable from the entrance to the reception and throughout the corridors. We quickly made the decision to shorten our stay (from 3 nights to 1) upon arrival after feeling deceived by the photos and comments (which suspisciously are made from people living in Montreal! Are they paid to make such positive comments? Why else ?!). We spent the first 10 min at the hotel looking for another place to stay. The receptionist became rude, unprofessional, and defensive when informed that we were unwilling to stay more than a night because the hotel was simply not up to our standard and certainly did not resemble what we had booked online. He still proceeded to take 483 CAD of deposit, knowing that there was absolutely nothing in the rooms, not even any heating. It took us nearly 2 weeks to get the money back from the bank! With regard to the actual rooms, we booked 2, one was in the basement with no windows! Warning for those who are claustrophobic! The other was on the 3rd floor, this time the window was so filthy that it was impossible to see through it! The floor and bed covers were dirty, the pillow flat and the lift stops suddenly and abruptly. What a squalid hotel! How callous and dishonest to advertise such a pigsty! *********** representatives should pay them a visit to see for themselves! We would rather sleep on a bench in the Metro than stay ever again in such a sleazy, shabby and abhorrent place.
Vertalen