Palazzo Bontadosi Hotel & Spa

Wonderful stay, friendly staff, beautiful hotel, fabulous breakfast (especially breakfast staff!). We are a bit hot natured & could not get our room to cool down even with the windows open. With no top sheet the comforter added more heat so our sleep was not the best. Comfortable otherwise.

The Palazzo Bontadosi Hotel & Spa is set in the lovely town of Montefalco, within its walls, at the top and is the perfect homebase for exploring this beautiful part of Italy. The property is well maintained and the staff is very friendly and helpful. The restaurant within the hotel is home to a wonderful and creative chef. Don't miss an opportunity to enjoy her offerings. The rooms are very comfortable and our junior suite was spacious.

The Bontadosi is one of the nicest hotels we've been to and far and away the nicest staff ever. We stayed for 9 nights for a family wedding in the area. They could not have been more helpful and made all the family, whether staying in the hoel or not, feel very welcome. We had room 7 with a balcony and wonderful views. Breakfast was delicious and the Spa very nice. Parking was easy and nothing was too much trouble. We look forward to returning.

Little did we know this hotel would enhance our lives to an experience that is in fact, unforgettable. The property is a captivating blend of elegance and creativity, tastefully weaving contemporary artistry into its luxurious yet practical accommodations in the heart of Montefalco.  The location is a dream. The hospitality, one of a kind! Situated in Montefalco's lively square, here you'll find a vibrant a**osphere with numerous outstanding restaurant, shopping, and bar options, providing a choice between countryside and urban vibes. Most importantly the service from Silvia was impeccable. Her warm and confident disposition is felt from the moment you walk into the hotel. She was the most professional and classy hotelier I've ever met - and I travel the world for a living (live in Charleston, SC, home to hospitality). She can read your personality, needs and delivers you with exceptional recommendations in Umbria. Being our first time in Umbria, we had little plans and after arrival from a long drive from Lake Como our party of four was exhausted. When we arrived to the hotel Silvia kindly recommended we eat at their restaurant and experience their tasting menu. WOW! Talk about an experience of food. We ate out front on the square as people shuffled by and enjoyed some wonderful wine too. Silvia later gave us some of the best recs or Umbria to visit, see and taste wine. One night we struggled to find dinner reservations, there were none - but she called the restaurant and saved a table for us, one of the best meals we had all trip! You just don't find many people willing to go the extra mile, with a smile today. This place is special. Oh and if you need a taxi, Silvia will find one for your party so you can enjoy every second of your vacation. They make it so easy here.  We found this hotel through local Chef Junio Valerio in Bevagna who told us that the best town to base our of in Umbria was Montefalco. Little did we know this hotel would enhance our lives to an experience that is in fact, unforgettable. The breakfast was incredible with a variety fit for everyone. We even sat on the balcony on the second floor to enjoy a view of Umbrias hillsides and nature.  Parking is a short walk down the hill at the public parking, very easy. You can drop luggage and pick people up at the hotel as a guests or taxis, cars allowed in the square just not to park for long periods of time. All the rooms are awesome with really nice towels, hair dryer, hair straightener and safe. Shampoo, Conditioner and lotion all come with the toiletries. Beds are super comfy, AC works well. Mini Fridge inside each room. *Get the room with the Balcony that overlooks the hillside. *Kids do play ball in the square so the balcony room not facing the square would be good if you go to sleep early at night in the summertime.  No detail is overlooked at this hotel. It's personally designed down to each detail.  From the curated artwork in the lobby, bar, and restaurant to the

We were greeted by Maria then checked in by Mario. Both were so friendly, helpful and accommodating. The property was clean and well appointed. Our party of 4 made a reservation for the spa. We had to pay a fee since it did not come complimentary with our superior double rooms. It was quite nice and relaxing. We then went to the terrace solarium was beautiful and even more relaxing! Dinner at their restaurant was outstanding!! The multi course meal was creative and delicious! Both the food and service were 5 star!! We would highly recommend staying at the Palazzo Bontadosi for anyone staying in the Montefalco area. The only negative was the parking which was a bit inconvenient to the hotel.

The stay would have been good if it weren't for the fact that we are left feeling completely ripped off. We booked the anniversary package which includes one night's stay, plus two massages, spa access, an evening meal, a welcome drink and a 25% discount off the second night's stay. Firstly, the welcome drink does not exist, we were never given that. Secondly, the food in the restaurant is a poor standard (we had very dry meat), particularly compared to the fantastic restaurants that exist in Montefalco, and the service is unbelievably slow. For breakfast both mornings we waited 45 minutes to be served. For a supposed four star restaurant that is completely unacceptable. Why not lay the continental breakfast items out for people to help themselves? Why just have one waiter trying to serve a whole restaurant of customers? Everyone there was talking to each other about how slow it was and two customers were getting very angry about it because they needed to check out. Thirdly, the price is 550 euros including a second night. Well, if we booked two nights on the internet it would be 250 euros so you are charging us 300 euros for two massages (I think 90 euros each) plus a poor quality meal that works out at 120 euros, not including drinks?? It is completely crazy that they are charging more for a package than to book everything separately. It just shows the disorganisation of the hotel. To be fair to them, they did not charge us for our two glasses of wine with dinner because when we complained they understood from other people's feedback, but they received more than that value from us overpaying (and not receiving our welcome drinks) so we are left feeling really disappointed.

On the central square of this small, perfectly maintained hill top town filled with good restaurants and plentiful views of the surrounding valleys and hills, is the Palazzo Bontadosi. The boutique hotel with about 14 rooms is a posh place to base explorations of the region. Rooms 4 and 7 are palatial stunning rooms with all the expected amenities. The included breakfast is good and full of fresh baked goods and savory and sweet options. Staff is unfailingly helpful and smiling 24/7. The in house restaurant is excellent for dinner. Highly recommended overall for higher end travelers.

Amazing spa hotel. We were visiting right after our wedding and the staff made our experience special. The food at the restaurant was fresh, authentic and delicious. I highly recommend booking time in the private spa, especially for couples.