Alcazar Hotel & Spa

Todo estupendo. Nada malo que decir. Los empleados muy amables y las instalaciones en muy buenas condiciones. Muy recomendable.

Estancia muy agradable. Personal muy amable y atento, desayuno insuperable, limpieza en las habitaciones y en las zonas comunes, área de las piscinas y bar muy confortable.

Second stay here, first time in 2018. There have been a few changes since the last stay but nothing major. Positives - • The overall cleanliness of the hotel is very good, rooms are cleaned daily unless you request otherwise. With that being said, some bits of the hotel are a bit dated for example the furniture, but still very clean throughout including the pool area, outside terrace, indoor seating areas, ground floor toilets (which I preferred to my hotel bathroom) • My room was very comfortable with effective air con. 16°c was perfect to come back to after leaving your room for a couple of hours. I had enough space for belongings and clothings. I had a low floor, room 101 which had a massive balcony, it seemed a shame to have so much space with nothing on it, but I did have 2 sun loungers! • The area is nice, very flat less than 10 min walk to the beach which is also kept beautifully clean. There are enough places to eat if you browse Tripadvisor first for recommendations Negatives - • The food was hit-or-miss. Luckily only booked bed & breakfast which was buffet style, I am a fussy eater so although there was plenty of choice I did struggle to eat a full meal given the choices. Snack bar by the pool was a lot better though! • Sun bed reservation should not be allowed, as with any hotel, the massive amount of leaving towels on sun beds was a real shame at this hotel. Some towels were left on beds all day and never claimed, although there are plenty of beds and places to relax yes, there should be a stricter approach to this from staff, especially during August • Minor issue, but the repetitive dance music by the pool was a little bit irritating towards the end of my stay, I can’t speak for others but I found it hard to relax at times because of this, I personally would have preferred no music as the same playlist played all day long (8am-late)

What have you done to this once lovely hotel? We stayed here in March 23 and returned in Dec 23 and had a great time. Saw the hotel wasn’t available for Dec 24 so booked another lovely hotel very well established nearby. Realised you were reopening today so walked across to see if Alejandro the bar manager who looked after us so well before was still there. The receptionist did not even know who we were talking about and tried to give us cards to book a room. No chance! You were not available when we booked so we are staying elsewhere. No sign of changes in the lobby or bar but we were told the rooms had been changed in the six to eight weeks of closure. Called back this evening to try and have a drink with Alejandro and we were asked can we help you as though there was no reason for us to be there!? Felt unwelcome, We asked again about Alejandro and were told he had left (we recognised the man who told us from previous visits). Very difficult to tell what this hotel is trying to achieve right now. We were not welcomed as previous visitors to see what has changed and room rates have increased significantly. Let’s hope the food has too! We were treated to excellent food and service on Christmas Day last year but the rest of the time the food was just ok. Be careful Alcazar….you have not upgraded to the level of the Prime Energise and you don’t have the history, location, quality of food and the staff of the lovely Vasco da Garma we are staying in this time. Nice to not have to share our holiday with sports teams in training too! Good luck for future bookings, you will need it!

Very disappointing experience! We chose this hotel for the facilities the hotel advertises on their website - outdoor heated pool, indoor heated pool, and gym. Unfortunately the gym is closed at the weekend, and even if it was open there is an additional charge to use it which I would have paid if it was open. To use the indoor pool there is an additional charge of €17.50 per person which is not mentioned on their website or on the site where we booked the hotel. The outdoor pool advertises to be heated but definitely is not. If I had known all of this at the time of booking I would have just stayed at the hotel next door - Prime Energize as I have stayed there before and all of the facilities are included, and the rooms are much nicer.