Baymont by Wyndham Monroe

We always come here never have had a problem!

The room looked nothing like the pictures. The hot water for the Jacuzzi tub didn't get very hot. There is no elevator which made it extra noisy when people would walk up and down the stairs. The placement of the heating/cooling unit was directly below the window where the curtains covered it, so you were forced to keep them open in order to feel the heat. Which was oh so lovely when there was the outside light shining bright like the sun into your room. Staff were friendly but had to go find someone to check out.

We arrived at 6pm and waited in line behind 3 other ppl. No employee in sight. We were standing there 5-6 minutes when we see a man get out of a car and come inside, it is the employee! Finally get our room. Room appears clean except for some rose petals from previous guest. Obviously just a quick cleaning. There is not very many plug ins. None next to bed, everything had to be plugged in at desk. Next day we came back to room around 3pm, our keys wouldn't work. No housekeeping. Went to lobby to fix keys, requested clean towels. Was told we would need to bring our dirty towels to laundry to exchange them! It was nice enough but we will not be staying there again.

The room looked nothing like the pictures they shared on here room was a little smaller than what the picture showed. It wasn’t bad, but was comfortable.

Very nice and clean room. Not quite as the picture but it had everything that was listed. The hot tub was a newer model with plenty of room for two with two headrests. The bed was really comfortable and the pillows were actually fluffy and comfy too. There's a mini fridge and microwave and a sofabed with a coffee table and desk area. The breakfast was really good too. They have the waffle maker, cereal station and muffins, bagels and oatmeal plus coffee and juice. We loved it!

Some hairs on the sheets and towels. Older rooms but some upgrades. Super nice staff. Soft bed.

I still have not received my deposit back. My daughter woke up to use the bathroom and a roach came crawling at her down the bathtub

I was really disappointed with the overall experience. I used some rewards and got a killer deal and it was a well needed break away from everyday life for a moment but I got there around 10:00pm and the receptionist was not thrilled to be there or maybe she wasn’t feeling well, not sure but she struggled to process the transaction even though I prepaid. She could see I prepaid on her end so I’m not sure what the holdup was but then she charged my card for $100 non smoking agreement deposit and that took an extended amount of time also. I’m not sure if the machine was malfunctioning or what but I showed her my bank account where two transactions had came through one for the room and one for the deposit. She mumbled something and then went back to what she was doing and about that time the manager came around the corner and asked if I was a walk in guest and the receptionist said no and then they went about business. After a little while longer, she finally gave me the keys to my room and I took them and ran to my room to get my jammies on. After getting comfortable and settled in for the night my son and I pulled out the sleeper couch mattress. I should have taken

Staff was great, kind and helpful. The room on the other hand for a suite, poor. The curtains were broken and rigged on had to redo them to close them. TV was tiny and dated blocks on the TV so you can not use the HDMI on the TV, jacuzzi was cool. For the price you would think it would be better.