One Resort Aqua Park & Spa

This is the worst hotel. Dirty, food is diabolical and a complete shambles. Only been here a day and desperate to leave. Room is dirty. All sunbeds are broken, took 20 mins to get 4 unbroken beds. Plug sockets hanging out of sockets, literally fatal if touched. Music round pool is incredibly loud and poor quality. Don't know what else to say really. Do not book to stay here. 4* my @@@@!!!!

Back today from a week's stay & had to write a review straight away whilst all fresh in my mind. We arrived midday to a very welcoming greeting, we're given welcome drinks straight away. We had to wait an hour or so for our room but that was fine. Room for 2 adults 2 children, spacious, very clean! The shower is also the most powerful shower I've ever had, was brilliant. Only ****** were that the beds were a quite hard, but we still slept OK, if you've got a bad back like my husband we just used the spare duvets in the cupboard as layers & he slept better. Pools, clean, not too busy in May & water wasn't too cold, I could use the pools and I'm a baby when it comes to temperature. Water slides are a brilliant addition and open most of the day. There's a cute little section for younger children too, smaller slides, etc. The lifeguards here were brilliant, when it was quieter they'd be in the pool with the kids splashing and having fun, it was great to see. The lifeguards on the older kids section too also made a bug effort with the children, fabulous. Sunbeds, plenty of them, didn't encounter any issues ever getting a bed, even when we went down at 11ish! Entertainment - the entertainment staff make this resort. They make a huge effort & seem happy and energetic ALL day, don't know how they manage it 9am - midnight but they do. We aren't a family that usually get involved as prefer relaxing, but we played water polo, football, bowles, had a foam party, etc, I've never felt comfortable enough to want to get involved before, credit to the staff! The reviews that say they only talk to the girls, rubbish, they included everyone! Unfortunately, it's the girls that get involved with the activities most of the time so that explains the crossed wires perhaps. There's a kids disco 8:30 nightly, then they offered later entertainment such as Greatest Showman, Bingo, White Party, Comedians etc. Food, typical all inclusive offerings. You'll find something you like as there's plenty of choice. The pasta bar, burger bar, beach bar & ice cream/pancake bar are a good alternative. Drinks are fine too, I always found something I liked, cocktails are good too. Beach, clean, mostly plenty of sunbeds and if there wasn't the staff were very perceptive and would get more straight away. Tipping! I would recommend offering a few dinar when you can, we tipped at dinner a few times and found that when we did we'd be kept a nicer table with bottled water, bottled coke waiting for us. They also greatly appreciate it. The gentlemen working in the burger bar & ice cream section are also very nice & appreciated a tip too. The cleaners do a good job, room was cleaned daily to a high standard, so we left something for her too and some British sweets. A few dinars here and there doesn't break the bank and its a nice thing to do in my eyes to recognise good service. Cleanliness, you will constantly see staff cleaning...everything was spotless. We had no issues. Onsite,

We came here for a family holiday for my 30th birthday. The hotel itself is lovely, rooms are fab, great variety of food and the spa was amazing. Don’t have a negative from our experience but the animation team are by far the hotels biggest asset! They never stopped smiling from the minute we got there, always happy, always dancing and never stop! A great range of activities from morning to night, something for us all. I honestly couldn’t recommend this hotel any more, will definitely be back in the furture! Thank you for making our stay special!

We came here for a family holiday as a group of 11 and we cannot fault anything about this place from the food to the service to the amazing entertainment team. The resort is beautiful and the staff could not be any more friendly and attentive, they go above and beyond to make sure your time here is so special. I have never been somewhere with an animation team like it, they are up from dusk till dawn making sure everyone in the resort is having the best time and oh my can they dance!!! I cannot recommend this place any more it is just fabulous

We were in this hotel 2times and we were very satisfied every our visit. The hotel provides a high level of service. Large selection of food. Animation program troughthout the day.. you haven't chance of getting bored. Animation are ongoing since opening of the hotel. Animation team is super!!! I liked sports activity with Stam (stretching, step, aqua gym). And night shows are super!! I recommend it to everyone and i will gladly com back.