Gastgebruiker
31 januari 2023
Our arrival couldn't have been nicer. The hotel entrance is in a one car wide road and parking is in the cathedral square 20 yards away. We stopped our car by the entrance to the hotel dumped our bags which were immediately collected by Julia and taken into the hotel. The entrance to the hotel lives up to its advertising the décor is lovely, we were upgraded and this too was the case in the very spacious suite we were taken to. When settling in I need to go to the bathroom and after washing my hands I could not empty the basin because the plug was not connected to the plunger. I noticed that there was a huge range of high quality toiletries on the shelf in front of the twin basins – including shower gel, shampoo. I wondered what was in the shower to find three brackets but no toiletries and then when I closed the shower door there was a loud clunk from the lower hinge. I then went into the otherwise beautifully appointed bedroom to see a bare wall above the bed with two screws in the wall but no other adornment. It was a lovely big bed but we like to have individual bedding so asked for single duvets. We got a duvet each but they were for double beds so very wide. When we locked to door at night the security chain was distinctly fiddly. Going to bed my wife found the duvet too wide and too hot. We tried to turn on the air conditioning but failed. Then next morning as cars were driving down the little road by the entrance we found the double glazing was just not enough to keep the noise out. I made a list of problems. After an adequate but not remarkable breakfast we had a discussion with Julia who came to the room, saw the issues took the list of issues and apologized. She couldn’t sort out the A/C controls either and as she was leaving the outside door handle came off in her hand. In fairness when we returned to the suite after lunch everything except the dodgy shower door hinge was fixed, there was a bottle of wine for us. Before we went to bed and the staff were turning down the beds they closed the shutters on the windows. We slept much better. On leaving there were again profuse apologies from Julia and, without asking, a significant discount on the bill. We think that Julia did a good job recovering from a difficult situation. However talking to other people in Mirepoix we understand that there have been a number of recent changes of ownership and financial issues during covid. There are clearly maintenance issues and it is difficult to recommend this hotel until the attention to detail and management of maintenance is returned to a standard one would expect in this class of hotel.
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