Prestige Boutique Aparthotel - Piazza Duomo View

We only booked this property of its nicely presented photos given and the location because it is close to Central Area’s for shopping, it really was disappointing when we entered. It is nothing like the photos provided, it is truly a scam, the rooms smelled atrocious and smelled like sewers. However the communication was even worse, we noticed the safe was broken and we had asked for a working one, the message was sent early and it was replied super late, the guy in charge had promised to bring a working one and it had never came, we had also asked for extra pillows and the housekeeping nodded to the request and proceeded to do their things and left without giving us the pillows. The efficiency of the staff there is absolutely unacceptable and I had never experienced anything like this, we asked to clean the rooms before we left the rooms, we came back to the rooms during the afternoon and nobody came to clean, until we had to physically ask and came super late and cleaned super slow, and the results were disappointing as well, it wasn’t clean. I really do not recommend to stay here at all even if it was for the location, I’d rather be further away and walk than stay here, considering the bad communication, smell of the room, laziness, inefficient and unproductive staff, the service is unbelievably bad.