Boulan South Beach

A total ripoff. The “Penthouse Suite” was a tiny room with 3’ on each side of the bed. There was no closet. No place to hang clothing! No chair to sit in. No desk. Nothing! The ad says nothing about the $45/night resort fee they try to charge. Who ever heard of a hotel room with no closet?

They have lots of deferred maintenance , showers that easer water too hot or too cold, many little things that should be fixed. Suites need renovations. Getting too old. It is ashamed as I used to love it & always stayed there .

I landed early and came to drop off my bags. When I came back, they couldn’t find my bag so I had to go look and find it. Then they gave my room away to a different guest, and so the bellman had to run upstairs and get the key back from them. I ran a bath to relax and forget destress from check-in, but the water was lukewarm water. I showered after the bath, and still no hot water, only slightly warmer than lukewarm. When I picked my clothes off the ground after showering, they were covered in dust. The patio was large and spacious but the foliage around it was all dead and one of the chairs was broken. It was depressing so I kept the curtains closed. The couch in the living room was covered in stains (grossssss), and a big red wine stain on the rug. When I turned the tv on, both the living room and bedroom tv came on, cause they were back to back on the same wall. So I had to go back and forth to turn one of them off. Overall, this was the absolute worst hotels I’ve stayed in for in the $250-300 night range. The location was great, pool area was ok (cabanas are sad and worn out), but the patio dining of Orange Blossom the restaurant on site was the only good thing about this place. Do not stay here, it’s a complete waste of money.

I had a one bedroom suite and really enjoyed my stay here. The amenities and staff were great and accommodating. They even offered me a similar room as one of the bedroom doors wasn't working properly upon arrival. Since it was just me I decided to the stay in the room. Despite the bedroom door not working, I would recommend booking this place.

Despite what’s advertised this is not a 4 star hotel. Our junior suite, which had a kitchen, was poorly equipped - no mugs, glasses, limited cutlery. The outside balcony was poorly maintained - stained cushions and broken lights. Reached out to management to raise issues and never heard back from them. Staff was aloof most of the time. Had a few front desk attendants that were attentive but it was a hit or miss. Beach staff was not friendly and seemed annoyed when were checking in. Poolside seats are poorly maintained. Don’t think I’ll be back given the price point.

What a terrible experience. The hotel was dirty, not just unkept lobby, the room was GROSS. We got a large 2 bedroom suite, not that any room should be dirty but this was one of the high end rooms. Hair in the shower and bath drains, makeup and stains on the sheets and pillow cases, dust in any area that wasn't a table top. One of the dirty showers didn't have hot water. The patio doors didn't lock, phone in the room didn't work, not that anyone at reception answered even when calling from our cell. Handy man that came to look at the hot water and phone made a mess and didn't solve the issue, he came back at 11PM banging on the door. DO NOT STAY HERE

this hotel was recommended to me by a friend but i would absolutely not recommend it to anyone else. from the beginning, it was an annoyance. parking is around the corner, so you’re forced to pay $40 a day PLUS walk down at least 3 flights of steps and then completely around that to the opposite side of the building to enter the hotel. not to mention, when i walked up to the door i was greeted by Remy, the animal star from the movie Ratatouille. i was told there would be a bottle of wine for my boyfriends birthday, there was not. there was no phone menu for calling to the front desk. there was no menu in the room for the cost of items (the room is stocked with some snacks & alcohol). the shower head was old & broken so the water completely sprayed out at all angles and would spray out onto the bathroom floor unless the nozzle was directed at the wall, allowing only 50% of it to hit your body. also, the hot water does NOT last. outside of my room was a small fan that was being used to dry an enormous leak that soaked the entire hallway - no signs to alert you the floor was wet so my bags were wet on the bottom. there is no microwave or fridge in the room - the only fridge is tiny & pre-filled with room service items. as a destination in south beach, surrounded by restaurants, it’s so strange there is no way for guests to store leftovers. there is NO sound dampening so you will hear absolutely every person in your hallway as they enter & exit their rooms. never again.

i loved my stay here and i will definitely stay here again! everything was super close the beach, restaurants, convenience stores, etc. staff was super nice and helpful. The only one bad thing about the room was the balcony/patio was locked couldn't go outside i wish i was told before hand we wouldn't have access to it and also jacuzzi is under construction. Besides that everything about my stay was AMAZING!

Very conveniently located in the heart of Miami Beach. The staff was very helpful and extremely cheerful! The room had everything needed and was cleanly serviced. Well done to the entire team!