Hotels bij Casela Nature Parks, Mauritius

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

Een fantastisch hotel voor een redelijke prijs. Het hotel heeft een prachtig, ruim terrein. Elke avond is er entertainment, muziek, dans of zang. Elke dag zijn er activiteiten – spelletjes, sport en entertainment. Je zult je er niet vervelen. De spamassage is uitstekend. Er zwemmen veel vissen langs de kust, die je met een snorkel kunt zien. Ik vond het à-la-carterestaurant erg fijn; alles was heerlijk. De kamers worden twee keer per dag schoongemaakt. Handdoeken worden verschoond. Alles is schoon en alles wat je nodig hebt, is altijd beschikbaar op de kamer. Water op de kamer is gratis. Water is gratis in het hoofdrestaurant, maar in het à-la-carterestaurant moet je voor hetzelfde water betalen.

This resort is an absolute gem! The staff were incredibly warm and welcoming, making us feel right at home. The views were breathtaking—every glance out the window felt like a postcard come to life. Its location was ideal, offering both convenience and a peaceful escape from the hustle and bustle. The serene, quiet atmosphere made it the perfect place to unwind and recharge. Highly recommend for anyone seeking a relaxing getaway!

A big shout out to Aziza at front desk. She is so welcoming and helpful through out my 3 nights stay. It was my friend’s birthday, Aziza upgraded our breakfast to Jade, arranged a birthday cake for dinner. I caught a cold during my stay and went to the hotel clinic to take medicine. When I go back to my room at night I received a get well soon card and a fruits platter from Aziza. Will definitely recommend to all my friends who want to travel to Mauritius.

Great hotel. Perfect location! The beach in front of the hotel (and the whole Le morne beach) is so stunning. The water is sooo clear and had different shades of blue. We stayed all over the island on our trip but we find Lux Le morne has the most amazing beach with the view of Le morne mountain and when you go out in the sea and look back at the hotel, it’s just so so stunning! The room was also cozy with very comfortable bed. The only bad thing about the room was the hot water in shower sometimes just stopped working (finished) and we had to wait!! There are a lot of sun beds but if you don’t reserve one, they are usually all taken by the afternoon. Breakfast was good. Lots of water activities. The gym was a bit too small and sauna took forever to get heated so we gave up. Service was good. The pools were beautiful with the view of Le morne mountain. Overall, we loved this hotel and enjoyed our stay a lit. This was our most fav hotel in Mauritius and if we ever return, we would stay here again.

An amazing hotel right on the water with every room facing the water. The staff are friendly and always willing to help. Beautiful big rooms with lovely balconies. The dinner and breakfast were also really good, with a great variety and a lovely outdoor area to sit at. I do however think the cleaning staff need to take a bit more care when cleaning. We were there for 6 nights and 3 of the nights we had to phone housekeeping because we did not have towels, or we did not get toilet paper, or we did not get our bath robes… and then housekeeping took at least 20-30minutes to bring the items. The other thing was that they put a single duvet into a double duvet - so when you are sleeping there are many times when you only have a sheet and no duvet. Maybe change that. Otherwise I really can’t complain about anything. There are plenty of beach chairs and there were always chairs available and it was an amazing and relaxing place.

Хороший отель с красивой и ухоженной территорией. Просторный пляж, где плавают черепахи. Завтрак довольно однообразный, но есть всё.  Удобный вход в воду, пляж чистят. Можно брать каяк на прокат бесплатно. Минусы: обед и ужин дорогой, если не всё включено. Отель достаточно старый.  В целом нам понравилось: живописный пляж, доброжелательный персонал, повезло увидеть черепах в океане.

第一晚入住的房間洗臉池漏水反映前台第二天給我們升級了海景套房，酒店工作人員態度熱情周到，我們感到非常滿意，會推薦朋友來住

De haarbal in juni is echt een goed seizoen, niet te warm, en de watertemperatuur is oke. Gedurende de 5 dagen dat ik hier gewoond heb, was het elke dag erg gezellig.De meeste van de 8 restaurants moet je vooraf reserveren. Staf Kailash kom je vaak tegen, en elke keer is hij erg enthousiast en brengt hij geluk. De hotelomgeving is goed, sommige zeeprojecten zijn gratis, geweldig!