Sofitel Marrakech Palais Imperial & Spa

Het hotel is geweldig! ! !

Receptiepersoneel was onbehulpzaam en bracht mij te veel belasting in rekening (MAD 57,2 in plaats van MAD 29 getoond op trip.com)

Ik heb onlangs in dit hotel verbleven en had een teleurstellende ervaring met het personeel bij de receptie, met name de twee dienstmeisjes tijdens mijn check-in om 21.00 uur. Ondanks mijn reservering moest ik meer dan 30 minuten wachten op een kamer, die anders bleek te zijn dan de kamer die ik had geboekt. Ondanks dat we hen op de hoogte hadden gesteld van ons jubileum, was de reactie van het personeel nutteloos. Het uitzicht van de oorspronkelijke kamer werd zonder toestemming veranderd en het aangeboden alternatief was nog erger. Pas nadat we met de manager hadden gesproken (het is vermeldenswaard dat de manager met wie ik sprak buitengewoon vriendelijk en begripvol was) kregen we een betere kamer, maar deze was nog steeds niet degene die we hadden geboekt. Het gebrek aan aandacht voor onze speciale gelegenheid maakte het over het algemeen een frustrerende ervaring.

Prachtig hotel op gelijke voet met het Sofitel. De tuin is prachtig en zeer goed onderhouden voor een drankje bij zonsondergang. Een unieke ervaring in restaurant So Lounge met zijn uitzonderlijke chef-kok, een Vietnamese Marokkaan die je meeneemt op een reis tussen Azië en de Marokkaanse keuken, die ik waardeer.

We had an amazing stay at Sofitel Marrakech in a Junior Suite with a Hivernage view. The suite was spacious, stylish, and incredibly comfortable, with a beautiful view that made it the perfect place to relax after exploring the city. What really made our stay special was the outstanding service. Every member of the staff was welcoming, friendly, and attentive, always going the extra mile to make sure we had everything we needed. The hotel has a luxurious yet relaxed atmosphere, and the facilities, including the pools and restaurants, were excellent. The location is perfect—close to the heart of Marrakech while still offering a peaceful escape. We truly enjoyed every moment of our stay and wouldn't hesitate to come back. Thank you to the entire team for making our visit so memorable. Highly recommended!

I stayed at Sofitel Marrakech Palais Imperial, and it offers a truly beautiful and luxurious hotel experience. The room I stayed in was very elegant and reflected the spirit of Marrakech perfectly. It is a hotel I would confidently recommend, whether for a family vacation or a business trip. I would also like to thank Ms. Imane for her kind assistance during check-in. She was very helpful and welcoming. The overall ambiance of the hotel is wonderful. It has large gardens and beautiful swimming pools, and I believe everyone can enjoy their time here comfortably.

Dear Sofitel Marrakesh Team, As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year. I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities. fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for. Thank you for taking this into consideration, and I look forward to many more memorable stays in the future. Warm regards, Soufiane Maadad