Club Regency of Marco Island

We stayed a few days here, our first time to Marco. We had a two bedroom. It was very spacious, clean and a full kitchen. We loved the screened in porch also. The resort itself is dated and lacks amenities. It would be great if it at least has a small bar area. There is access to the beach, and it is a beautiful, large beach. Pool area is small, but good. The ladies at the front desk were very friendly and helpful. We also loved having a covered parking spot assigned to us. The lack of amenities shouldn’t be a concern, as there are many great restaurants within a 5 minute walk. If you like a quiet, slow, beautiful resort/area to go to, Marco is it!

To whom it may concern, Attached please find the sequence of events for our stay at Marco Island. - Upon our arrival to the property at 9:15 PM on Saturday April 8th, the office was closed to check in so we were informed via our confirmation email that the key will be kept in a box waiting for us (no one at the office – office hours were Monday thru Friday from 9-5) - Once we entered our room, we realized that there was sand on the floor, and it didn’t seem as clean so we thought it was due to the fact that it is on the beach and maybe they couldn’t get all the sand out. - But once we tried unloading our bags in the rooms, we realized that the beds had been slept in and that the sheets were dirty and used previously. - The bathrooms were also dirty and used with someone leaving urine in the toilet and never flushed it (not sure how long that was in the toilet for) - The showers were all dirty and had other people’s private area hair and long hair strands also in the shower we found used toiletries (ie: used soap bars, used shampoo bottles, dirty garbage cans with used sanitary pads and dirty toilet paper) in it. Correctuve actions that we took: - My husband and the kids drove to Walmart and purchased cleaning supplies, detergent, Clorox and Clorox wipes. - I started cleaning the condo at around 9:15sh (with whatever Lysol wipes I had on me) and when my family came back from Walmart, I took all the beds apart and washed all the sheets, blankets, pillows and pillowcases (the beds had private area hair and regular hair) it was DISGUSTING. - There is one apartment size washer and dryer so we ended up using the ones for our building and went to the next building to put a second load in so we can take showers and go to bed – each wash cost us 2.00 dollars and then another 2.00 dollars for drying (I have the receipts for the washer and dryer cost – it was charged on our credit card because the machines didn’t accept cash). - I also had to clean the bathrooms (cleaned and sanitized the shower, toilets, bathroom garbage cans, sinks and mopped the bathroom floors) - I also had to clean and sanitize the couches, chairs, tables, kitchen tables and mopped the floors and sanitized them, sanitized the fridge (which had food that was eaten and le􀅌 in the fridge) for me to clean. - We completed the cleaning at 4:15 AM – we finished the beds one bed at a 􀆟me and sent the kids in the shower and then to bed one child at a 􀆟me as I completed and cleaned the beds. - We actually contacted other proper􀆟es in the surrounding area, but everyone was booked due to Easter break. When the office opened on the following Tuesday, we spoke with the receptionist and she said that Michael would be the person to speak with and the cleaning manager was standing there as well and she admitted that they had another family in our condo due to the fact that at one of their other locations had a power outage and they needed to use our place for the other family (that happened on Thursday