Gastgebruiker
2 april 2024
Almost all staffs are kind and nice people. The facility is simple but it's fair for the price and clean. The food is simple too but is also good. My problem there was with the manager. He seems to want all the control of what people will get as taxi boat or day trips. As we are in a island, the only way to go out the resort is through the boat. We have to organize with the manager and everything that he books get late for begin and for pick up you at some place. And when we try to book something takes ages to get confirmation and when we try to ask something they don't have anything to say. Very disorganized. The first thing was that he said that don't have the big boat to pick up us in the main port to the resort in the arrival because we arrive after hour. It cost us double of the price to get the private boat from the resort that keep us waiting more than 30 min in other port that wasn't the main one. After all this, we discovery that had big boat from the main island in different hours and half of the price that we paid. Second: we were there, as i said, island, not much phone service and the only way to move is get the boat. All our day trips booked with him got late. The worst one was in our last day we booked with him the cloud 9 trip from 2pm to 6pm. The boat he booked arrived 15min late so we arrived after the hour we booked and when was 6pm no one appear to pick up us. The cloud 9 closes at 6pm and just us stayed there waiting for more then 50 min until someone pick up us. And someone just picked up because the cloud 9 crew called someone to help us. When we arrived at the resort i spoke with the manager about it and he was very rude and said the hour of our pick up for the next day, only. He didn't apologies, he didn't say anything about let us waiting 50 min with the cloud 9 closed. Also, the the pick up to leave the resort to the airport got late too. But we manage to arrive in the Musket resort that helped us and organize our return to the main port. Staffs from Cloud 9 and other resorts said that it often happen. It's not the first time. Apparently the manager try to get everything for him, book more than one group with the same boat and someone stay waiting. Worst service ever. I do not recommend this resort to anyone. Specially because you are in a island and need the boat for leave to any place. Check the reviews and go to a place that treat you with respect and follow the agreement. Funky fish resort don't have respect with the customers and don't follow the agreement.
Vertalen