Hotel Botanico San Lazzaro

De kamers zijn klein en er is geen plek om uw bagage uit te pakken of zelfs te plaatsen, maar ze zijn schoon en het personeel is vriendelijk genoeg. We namen een van de tafels op ons balkon en pakten onze koffers buiten uit. Ik heb medelijden met degenen die geen balkon hadden. We gingen tegen het einde van het seizoen, dus het personeel in restaurants lijkt zonder toezicht te zijn; jong en timide. Er was vooral een jongeman die het grootste deel van zijn tijd rondscharrelde in andere delen van het hotel, zoals de meidenkamers, en alle meisjes leken zich erg ongemakkelijk te voelen. De kok voor die ochtend zag eruit alsof hij al weken niet had gebaad en was vooral boos. Hun restaurant is ook gewoon niet geweldig. Hotelpersoneel en portiers waren zo aardig en behulpzaam. We verbleven 7 nachten en hadden geen incidenten, maar we brachten het grootste deel van onze tijd door. Die trappen zijn brutaal maar zeker de moeite waard. De uitzichten zijn prachtig.

You would be hard pressed to find a more beautiful view or charming ambiance. It was perfect for our family as the room had a loft with twin beds for the boys. The only issue I would take, and this seems to be a European standard, is that the beaches and pools close as early as 6:30. The breakfast was included and a very nice spread. The service was outstanding. I highly recommend this hotel.

How they can say they are a 5* hotel is disturbing! I wouldn’t even push a 3* hotel! (Only a handful of photos as we have so many more) We have just come back from staying here for 5nights for our honeymoon and it was AWFUL!! To start with if you aren’t that fit you are going to struggle because the only way to get up to the hotel is by a cliff side list then you need to climb about 50+ steps to reach it. It’s extremely dated, parts of the hotel are derelict and very dirty! No one shows you around, staff hardly speak English and we complained every day we were there. When we went to the room when we arrived moths flew out from the kitchens, there were bugs in the shower & even squashed bugs on the wall! The aircon did not work at all in our room & everytime we went to reception to complain they just tapped away on their computer then said it was fixed, when it wasn’t! We had live wires exposed on lights, room phones not working & wires exposed, the cleaner would only come in the room to change towels & make the bed…nothing else! Plus twice after cleaning she took the electricity key out of our room! We got the fright of our lives 3 times in the morning between 5am and 6.15am when the full bedroom lights turned on and the aircon control panel flashed (the only way of turning the main lights was by the room door which we were both asleep & obviously petrified! My husband said there must be water in the system & a huge problem. We stayed bed & breakfast and were gobsmacked that when we went to breakfast on the first morning that it was minimal/super basic and if you even wanted anything like an omelette or eggs etc you had to pay an additional 12-15 euros and they don’t even have toast! Be prepared to pay 15 euros for a Coca Cola and 15 euros for a beer and avoid the tasting menu restaurant as that’s 400+ euros (a guest told us that). Service is shocking, we also had cold coffee services one morning, gone off milk on my cereal that I was nearly sick. No drinks serviced at the pool I had to climb the stairs to the main hotel to find them chatting. when we checked out today they stated we never complained & that they would have moved us to another room if they had known but in fact we even left our keys with that lady on Tuesday when we had enough to go to our room & fix the problem! Honeymoon ruined!!!