Where to start? As a wheelchair user, we had booked an accessible room, which was at the furthest end of the hotel. The receptionist, who was very polite, used a map to show us how we needed to go to the other entrance (not the one closest to the room/elevator, as that had steps), really? So we had to go to the other entrance, along the hallway, to take the elevator to go back along the hallway to get to the room! YES! I guess they don't use that area much, there were cleaning carts left out and garbage on the floor. We get to our room, the dishwasher is running cleaning the dishes so we do know someone had been in the room. But that was about all the evidence there was. The comforter had a large stain, the rest of the room was far from clean, hand prints everywhere, the headboard was dirty. The whole room was tired and in need of new furniture and a good clean. The towels were awesome, lots of fresh, fluffy,. clean towels but that was the best I've got. Disappointing.
Vertalen