Gastgebruiker
27 februari 2024
Avoid like the plague! As expressed in other reviews - the communication is worse than other places in Indonesia, so I asked for the manager’s number to complain about that (I asked simply about transportation but didn’t get a response for weeks, you decide if this is something a guest can complain about). The manager was told that my needs were handled incompetently (with the late reply which was blamed on technical issues I was left with having to arrange suddenly alternative transportation as the hotel’s is expensive). The manager really has an “if you don’t like it leave” attitude. He stated that I insulted the staff (which I obviously didn’t, I just said to them the communication is bad and I need to talk to the manager), was rude to their guests (how if I was not yet on the property) or even send slanderous complaint to booking about me making threats (the threat, which is a legal term describing a situation where somebody states they intend to inflict harm was used by the manager to describe me saying I will review the place). So he tried canceling my stay less than 24h before check-in time. It is against booking (a dutch company) policy so I honestly didn’t think much about and I arrived with the booking still confirmed in my app. Also note - the booking website also shows the hotel was not fully booked at the time of my arrival. The manager came in guns blazing staying he canceled my stay and sold the room, which booking confirms was not true (and the stay was still confirmed in my app, regardless - you can’t really cancel a booking like that; to a contract between booking and an eu consumer you apply dutch/eu law, like it or not - see Rome I directive for details). It was already getting late and he said that since I was rude he kicks me out on the street. The hotel is in the middle of nowhere so imagine what kind of person puts another’s life potentially in danger after an argument? I mean I would understand standing up for stuff to some degree but honestly I did not say to them directly anything offensive, just asked for the manager. And the other reviews clearly show there are issues on this point. The manger was simply this freaked out about the review (he did attempt to threaten me actually with slander laws of Indonesia which he claims he consulted with TripAdvisor representative - please guys tell me how you wish people to be intimated not to leave an honest review). Only after I said I will not let them put me in danger and I want transportation arranged, the manger came to some senses and offered a boar ride to another hotel. But it gest worse. The manager asked staff to record me - and here I ask you - would like that? Also rather interestingly, when I said I do not consent to that (I do not consent to sharing my image, messages or anything private), the manager proceeded to really talk down Indonesia. “What are you going to do, it’s Indonesia, if you complain and go to the police they will laugh at you”. Interesti
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