So Cloud Lyon

You can tell they don’t give an F about customer service. You can tell that no care in the world is put into what they do. Room dirty, no remote control. Reception doesn’t pick up phone calls or reply to emails and swimming pool doesn’t seem heated. I won’t recommend it. Window anyone can come in as it doesn’t lock and is dangerous . No in room instructions to explain where things are like the electric shutters etc they just expect you to know . Stains on pillows and and coffee area dirty. Only one staff at reception seemed polite others so serious and look like they don’t want to be there. Nimea group needs to get its act together. I ran hotels in London for many years this one is a disgrace when it comes to hotels or ‘appart hotels’. If you have no choice it’s ok.

No duvet, just a sheet. Locked kitchen, no phone. Could hear every noise and flush of every apartment next door, above and below. Good location but poor stay.

room was spacious and comfortable, but on the downside we didnt get our towels replaced at all. saw some of the hall celings were leaking

We stayed two nights here during a tour of France. I give it one star for being near the railway station and a Westfield Mall and one star for the size of the rooms. In terms of location - this is not a nice part of town and a decent walk into the old town. Some of the things that I did not like about this hotel: 1. The pillows were lumpy - the contents were cubes of foam loosely packed into a case. 2. The bed was hard. 3. Not sure if there was air-conditioning - there was one tiny vent near the TV but no instructions on how to use it. 4. The toilet was separate from the shower and vanity - the shower leaked a flood of water anytime anyone used it - there was nowhere to put the soap and no dispensers like many other hotels we have stayed in. 5. There was a kettle, two cups and two teabags - other people in our group had a kitchenette in use in their rooms behind two cupboards which included a sink, fridge and cooking facilities. We had the cupboards but they were locked. My first enquiry with the 'concierge' was that opening the cupboards and being able to use the kitchenette in our room would cost 10 euro per night. When I said we would pay that, I was then told the key had been lost and they could not open the cupboard anyway. On day 2, I made another enquiry with a different person at reception and was advised none of our group should have had the cupboards open and none should have had the kitchenette and I was again told the key had been lost and the cupboards could not be open. 6. Breakfast was very simple basically continental with boiled eggs or scrambled if you got in early enough. 7. The concierge on day 2 told me that we had to clean our own room and take out our own garbage. Not my idea of a holiday / vacation stay.

Clean but just OK. The desk said that the AC is controlled by the building and not the hotel so even though you have a controller in your room you cannot do anything. We ate the breakfast on a previous stay and it was good