Mountain Lake Resort - Lake Caliraya

Definitely one for the books for us - a family of 16 plus kids. We had an awesome Christmas celebration here. All the staff from reservation, reception, wait staff, restaurant, housekeeping, camp masters, are gems to this resort- thanks Dawn, Kaye Anne, Lisa and to everyone. And thanks to the owner, even we’re like few families/guests celebrating Christmas Eve, they provided a live band that night. The resort hotel is undergoing renovations at the moment, and we can see rooms and facilities getting better apart from their awesome natural views. Good for kids and families - a breather and a lot of stuff for the whole families to enjoy that even one of my sister’s family went back for a day tour. Yes they offer day tours with activities - zip line, crystal kayak, mud slides. The family rooms and hotel room facilities are great. Hope they’ll add more family rooms as very convenient. For the cabin rooms hope they’ll have their own washrooms not the common ones and do some upgrade. Thanks MLR!

I am currently staying here, and I must say that the experience so far is very disappointing. While the view is amazing and the staff are kind, the rooms are super overpriced for what they offer. I am staying in a Lake Pod Villa, and the room is tiny with an outside bathroom. I requested an extra blanket, and there is an additional charge for it (as well as for extra pillows). The services are incredibly slow and inefficient. I ordered a ham and cheese sandwich 1.5 hours ago, and I still haven't received it. I would not recommend this place to anyone.

Posted photos were taken as of March 28,2022. CONS: We were not told the instructions on where to go, or how is the process in availing the day tour. The Mountain Lake Resort doesn't have any sign outside, the only outside signage is " CALIRAYA SPRINGS CLUBHOUSE". If I didn't asked, we won't know where is the exact place of activities, or what should we do with the yellow clearance pass for the gate. We were charged for just looking at the obstacle course,which we declined to pay. We asked if we can go and look at the obstacle course,and was asked to sign a waiver for my children which I did. We went to the clubhouse for the archery and paid an additional 60php for a hidden "environmental fee" which was never mentioned here in Klook nor stated by Mountain Lake Resort in their email. They can't put it in the Official Receipt which is sketchy, plus the receipt given to me looked like an old receipt with my name wrong and details that looks edited. The archery we paid for was very dissappointing for 800php per hour as it was just a plastic toy with suction cup that wouldn't stay in place. You can buy that same toy in the market for 500php. The staff just put it in the chair in the dining area and let us play. PROS: The zipline and hanging bridge were nice. Kayaking is fun for our children too. Overall, I won't recommend buying voucher here in Klook as it was more expensive here yet the agents I talked to about the matter won't be any of help. I was also didn't have any discounts for availing other activities (which was mentioned in Klook). Furthermore, the price of the activities mentioned are the same with other resort in the area,better to stay away in this resort.

So disappointed in sooo many levels, from your poor customer service, to wrong info, to dirty cabins and restroom, to awful food (yong crispy pata nyo, pata nalang eh hindi na crispy, walang lasa yong chopsuey.) & to lotsss of flies in the restaurant! Gusto ko na nga sanang palitan yong cook nyo baka wala ng panlasa! Hiyang hiya ako sa mga kasama ko! Grabe! worst resort I've been to. Napaka daya ng mga pinopost nyo sa soc med! Ang dumi pa ng pool tas ang daming nakakalat ng face masks, constructions everywhere! Hindi nyo man lang hineads up client nyo. Tsk! 4 hrs travel yet waste of money & time. Expectation vs reality talaga!! The only pros is you have a friendly staff! esp the waiters in La Cucina.