Gastgebruiker
21 mei 2024
Classic case of hotels taking customer for granted. So the only two good things- rooms and location (given you have work in and around Vibhuti Khand and Chinhat). We booked 2 rooms for 2 nights (a suite and an executive room), the first night the AC was not functioning at all in both the rooms. We checked in around 3am and couldn't sleep the whole night. We kept complaining and the kept sending the "maintenance guy" who would just come and check the temperature setting on HVAC control (like we don't know how to operate), but no improvement. Day 2, We asked the front desk twice to get the AC checked, to rich they assured that they'll check the AC or change our rooms. Come evening, again same routine, the"maintenance guy" simply declared that AC is cooling optimally and this is how cool the AC gets. As a precautionary measure we left the AC on throughout the day so that it is somewhat better in the evening, but still it was only borderline bearable. You don't expect this in a hotel costing 3800 and 6500 for executive and suite rooms respectively. Even bare basic hotels have effective sir conditioning, it's a must given the heat nowadays. Secondly we for 2 extra beds, at 1000 each, but the quality of beds (especially the headboard) seemed subpar for the hotel. Have attached photos for reference. Thirdly, all the pillow were very thick and stiff. When we requested for thinner pillows we were told that this was the only pillows they had. This was an absolute bummer. You are running a 3- star property, charging nearly 85-90% of what hyatt, hilton, novotel and radisson are available at. We stayed here only due to the location, but it turned out to be such a sour experience. The toiletries seemed way too substandard, even OYO provides better toiletries nowadays. Front desk staff at night wasn't the most pleasant or helpful person, the one during the day shift was polite but failed to help us with the AC issue. Another small ****** is they don't have a common wifi connection that works throughout the hotel. You have to connect separately to different connnections in your room, restaurant and the lobby, and mist staff members seemed unaware or confused about wifi passwords. One area where they outshone was the breakfast- vast spread, good taste, courteous & eager servers, and overall food quality was also good. The door between the bedroom and living room in the suite did not latch. There were wires dangling from under the TV. One particular red wire seemed cheap, out of place and like some sort of "sasta-jugaad". So unless you have to stay and this location and you're not able to find any vacancy in any other hotel nearby, I'd say you avoid this one. It used to be good when it was run as Hotel Ranjee's, post the change in name to Utopian Luxe (and assumably change in ownership/management) things are not the same anymore.
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