Red Roof Inn Lubbock

The guy was very rude, at the front desk. He didn’t want to fix my room keys and he’s the one that supposedly fixed them the first time.I went back and forth twice, walking from the third floor because the elevators never worked. He had the stinkiest, rudest attitude and I never got the keys to the room fixed, until I had to walk back down the next morning.

This place is beyond seedy. The staff were nice and helpful but the hot tub was not working, the internet was not available and the ice machine was on another floor. The elevator was not working and the outside doors were propped open. The room smelled like sewage. I wish I had booked somewhere else.

Customer service was great. The hotel smelled bad and the room sheet looked dirty and the restroom shower had rust. Place needs to be update really bad.

It really bothered me that when I decided to take my kids to the pool the office lady was telling us we needed to keep it down because people were trying to sleep. This was at 6:30pm and the Pool area does echo. It is posted no loud noises after 11. Wasn’t much we could do about noise. Just maybe if workers are going to be staying there their rooms should probably be on the opposite side of the pool. And they decided to record our children swimming and playing. I think it was an unrealistic complaint it being children at 6pm especially if the pool doesn’t close til 8.

The manager Kim did not give me my deposit due to a pen ink stain on the sheet. I expressed that I was doing homework and it can come out and she stated "you ruined my sheets". There was a roach in my room.

My experience was horrible. The building smelled y bad. My a/c didn’t work had reception call maintenance and never got fixed. The toilet didn’t flush. The curtains were all falling had so much light coming in. Had to leave early cause I felt unsafe there

Very disappointed! Super dirty and rude employees. Clear No Smoking signs at front entrance and employees sitting right there smoking so that every guest walking in or out has to smell their smoke. Very poor condition and horrible cleanliness.

Hotel is outdated but served it’s purpose. Needs to be cleaned a bit better and at least have some fruit for breakfast.

The atrium with large pool was pretty. The sink and tub didn’t have a working stoppers so only a shower could be taken vs. a bath.