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5 star

Sanctum Regent's Park
4.4/513 Beoordelingen

Sanctum Regent's Park

London|0.4km van The Beatles zebra crossing
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh

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The Colonnade Hotel
2.5/5114 Beoordelingen

The Colonnade Hotel

London|0.99km van The Beatles zebra crossing
This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.

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Sanctum Regent's Park
4.4/513 Beoordelingen
The booking and check-in was very smooth. The lobby is impressive with a 24-hour front desk service. We checked in late in the night and were very impressed with the generously size 3 bedroom apartment with four full bathrooms. Our family of four became six after two nights and five for the next few days. In the last four days we were only four people in this huge apartment. All was going well until the day… Our grandson came back from London Zoo with face paint which we later decided to remove before he went to bed. We used one of the towels (wetting it) and got the paint out. Agreed that 1/20th of the towel was stained which is typical but having done that several times back home, we knew it needed just one wash for the colour to get off the towels. My husband got a call a few hours later on the apartment phone, from one of the reception staff by the name of Mr. Krzysztof, telling him that there was blood on the towel and it was ruined. Several points to make here- when you assume something or go on heresay you always give the other accused party a chance to respond. My husband told him it was face paint but Mr. Krzysztof stood his ground also ignoring the black paint that was with the red paint (spider man theme ). Secondly, he did not ask how the guest was if he had seen “so much blood”. He could not be bothered and said we had to compensate for the towel! I went downstairs a little while later and had a conversation with him in a stern tone but never raising my voice. He refused to believe me so I asked to speak with the manager. He called the manager and told him that I was screaming in the lobby. The second staff at the front desk is proof to the fact that I did not raise my voice. Viola! The manager voiced the same words as Mr. Krzysztof and said it was blood! All based on what was told to them by housekeeping who did not speak a word of English. I told him that this was a insignificant cost to the company if at all the towel was ruined and he said it was not as they were “a small company” and could not absorb the cost. I didn’t know that there were many meanings to the term “small company”. It also meant that you had to go to front desk to get extra sheets, you are given only seven towels as that is the number of maximum guests allowed in the apartment of that size and no more (they actually made me go and check how many towels and hand towels I had and report back to them so they could decide if I could have more) and also, all the toiletries are just a starter kit as per the manager. You have to then use your own and nothing is replenished. There was one day that two towels were not replaced in one of the bathrooms and they refused to believe me that the towels were not replaced. What is it with these towels! The conversation ended with me asking them to wash the towel and see the outcome. A wet towel came back to me a little while later, with tiny smears of red still on them. I washed it in the apartment , completely back to its sh
Danubius Hotel Regents Park
3.9/5108 Beoordelingen
This hotel gives me a better feeling. Conveniently located on a hillside, trains and tracks can be seen in front of the hotel. Although the hotel facilities are a bit old, the rooms are clean and tidy, the bathrooms are large, and the bathrooms are comfortable. The hotel’s breakfast is particularly rich, varied and elegant, at £11/person. The front desk service is also polite.
Europa House Apartments
4.5/519 Beoordelingen
The hotel is very good, the facilities are complete, clean, the surrounding community is convenient, civilized, there is a garden behind, like the small Hyde Park, it is recommended to walk to Notting Hill, the scenery along the road is highly recommended.
London Marriott Maida Vale
4.2/5129 Beoordelingen
Kilburn
Adore this hotel and always lovely to stay here and meet the friendly staff. Conveniently located near to either Maida Vale tube station (Bakerloo line) or St John's Wood (Jubilee) and a short walk to Abbey Road Studios, ”The Beatles” crossing, Lords Cricket Ground and Regent's Park. Not too far from Hyde Park/Marble Arch/Oxford Street either. Rooms refurbished since I was last here pre-pandemic and it makes such a different to them. Super clean, also comfortable beds and modern showers / bathroom. Bar and Italian restaurant next door integral to the hotel (Carluccios). Can get a glass of wine to take to your room after it's closed if you ask at reception (thank you). Not a great deal immediately around the hotel but if I'm away for work this isn't an issue as Carluccios is good enough. Even if on vacation, it's a short 15 minute taxi ride to Oxford Street. Wonderful breakfast choice in the morning also in Carluccios but run by the hotel staff. Everything you could imagine you would want for breakfast and a big enough space not to have to queue for a table. Seems a safe affluent area (certainly between the hotel and Regent's Park). And a nice old tin church on the walk from Maida Vale to the hotel! USB charging points in the (at least refurbished) rooms. Oh and in the summer on hot days they give you free ice creams!
The Colonnade Hotel
2.5/5114 Beoordelingen
This is written with intent disappointment at the standard/ quality of the room we were provided, as well the manners of staff employed. I would like to note that at our insistence, we were moved rooms to another classic double room, but this was of an equally poor standard to the original room. Firstly, it came as a surprise that our room was in fact underground the main reception, this is not noted in any of the website descriptions or pictures. Not only was there an immense lack of ventilation resulting in dampness and mould on the walls and ceilings of the room, but you could audibly hear the underground trains running every few minutes. Even before reaching our room we had to step over communal laundry which had been left at the foot of the stairs. There was also a draft through the corridor as a result of a hole in the ceiling, filled with what appeared to be towels. Secondly, the lack of attention paid to the cleanliness of the room was outstanding. As you will note from the [pictures/ videos] there was an incredible build-up of dust on areas such as the headboard of the bed and skirting boards of the rooms. There was even chewing gum stuck to one of the skirting boards. There were noticeable cobwebs scattered across both rooms. Upon pointing this out to the ‘hotel manager’, we were told that the rooms were of the highest cleanliness. Thirdly, the maintenance of the room was in dire condition. There was wallpaper falling off both rooms we were given, the headboard had broken and the mattress had significant lumps and dips across both mattresses. Fourthly, the attitude of the hotel manager was our biggest problem. All complaints made about the standard of our room were brushed aside as if irrelevant without taking the time to come down to the room to observe our areas of concern. We were clearly told upon complaining that all other hotel rooms were fully booked and nothing could be done to assist us. This proved to be untrue as several minutes after our complaints sat with the manager, we were informed a room had been made available for us. However, this was of an equally poor standard, as evidenced by the attached. Finally, the manager remained insistent that he only wanted to talk to me, as opposed to my female partner whom he refused to look at the entirety of our exchange. When my partner tried to address the manager, he would overlook all her comments and refer only to me. He clearly took umbrage towards her by solely focusing on me, despite my partner presenting valuable points of concern with good grace and decorum. The culmination of these factors resulted in an easy decision being made to stay elsewhere that evening, at a significant personal cost.
Comfort Inn Edgware Road
3.5/560 Beoordelingen
Marylebone
I chose this hotel for my family vacation based on the Comfort Inn name. We have always enjoyed the quality of Comfort Inn hotels in our previous travels. This particular hotel does NOT live up to the Comfort Inn name. It didn't feel structurally sound nor safe. The floor felt like it was crumbling under our feet in certain areas of the room. It sounded like people walking above us were going to come through the ceiling. The carpet was filthy. We could not see out or open the window -- it appeared to be nailed shut and there was something hanging over it on the outside. Breakfast options were extremely limited. So disappointed! BTW, we stayed in room 101.

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