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Hotel Indigo London - Paddington
4/5105 Beoordelingen

Hotel Indigo London - Paddington

Paddington London|0.1km van Paddington
We had a very disappointing stay at Hotel Indigo, as our room was plagued with problems that the front desk had little sympathy for and lots of excuses. Half our stay (4 out of 8 nights) we went without AC - 4 sleepless nights in a room with temperatures in the 80s. Every time we reported it to the front desk, we were given a different excuse - from “it’s a known issue”, to “the whole neighborhood block is having problems (which made zero sense as AC in every other part of the hotel), to “maintenance is looking into it”. One morning, our room lost all power, and again, after a sleepless night, we made our way to the front desk, where we were told it was a neighborhood power grid issue. I explained that made no sense, as the maid next door was vacuuming and no where else in the hotel had lost power. Thankfully maintenance came to investigate (after much arguing with the front desk) and he said the card key controller that powers the room was broken, hence no power. A whole morning was lost to this, and we missed our prepaid excursion. Another morning the safe would not open - which is a horrible feeling with all our cash and passports locked away. Again, more time wasted waiting for someone to come and fix - maintenance told us not to use as the safe was old and broken. My biggest complaint was the lack of concern and attention from the front desk. No one seemed to know or care what we were going through, and we were made to feel like a nuisance when we had serious problems with our room. Upon checkout, we were asked how our stay was. I said it was honestly very disappointing, and explained all the issues we had. The front desk replied “Oh, I’m sorry. Would you like a copy of your invoice?”. Upon our return home, I received an email from the hotel inviting me to share feedback on our stay. I documented all the above, and asked for a follow-up reply. Almost immediately after it was sent, I received a form letter reply. As a loyal IHG Gold Elite member, I purposely booked this property over Marriott Bonvoy, even though this stay cost us much more. After this unacceptable experience, I will be spending future hotel stays with Marriott Bonvoy, where I am respected as a guest.

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Dolphin Inn - the Lodge
3.5/557 Beoordelingen
Paddington
I have more relaxed room requirements. I think as long as the bedding is relatively clean1, I am more satisfied with a separate bathroom. For some reason, I had to leave Shakespeare, move down from the top floor, check out, and wait three hours to check in with the dolphin. This time it's good, it's arranged on the first floor 884. The space is larger than Shakespeare's 441, and the bed is more comfortable.
Mercure London Paddington Hotel
3.7/5134 Beoordelingen
Paddington
Very good service. Clean, good breakfast. Situated in center of London, very close to Paddington rail station and subway. You can get whatever you want very easy. Nice surroundings. Compliments to Bogdan from reception.
The Pilgrm
3.8/5101 Beoordelingen
Paddington
The hotel has a great location next to Paddington station, which is where you arrive with the Heathrow express or the Elisabeth line. The staff is friendly and service minded. We did not have breakfast at the hotel, since there are plenty of nice options in the area. Be aware that the rooms have next to no space for hanging or storing your clothes, and there is no air conditioning. Also, if you have a room facing the street you will hear a lot of noice. It is a busy area around the hotel, both day and night. Rooms facing the back are much more quiet (our kids had a room with that location, while me and my wife had one towards the street). All in all, a good option for an extended weekend or similar. Perhaps not to recommend in the middle of the summer, unless you are ok with a warm room.
Tudor Court Hotel
3.7/5103 Beoordelingen
Paddington
Staff were all very nice and attentive. I booked very last minute and wasn't sure how long I would need to stay so I ended up in two different rooms. Both were small, but super cozy, impeccably clean, and well maintained. Hardly any noticeable wear and tear. The beds were very comfortable. The area is perfect with easy access to different transportation options and many restaurants, pubs, and stores nearby. I loved that there was a little park just outside. I felt safe in the area and often walked about in the evening. Keep in mind there are a lot of stairs and some of them are a bit steep and narrow. The rooms I had did not have private bathrooms, but did have a sink in the room for freshening up. Another thing to note is that there are only a couple bathrooms and they may not be very close to your room which can be inconvenient for middle of the night toilet runs having to sleepily navigate narrow stairs. All in all a nice place to stay if you are on a budget and looking for a clean and comfortable room.
Norfolk Inn Paddington
2.8/5113 Beoordelingen
Paddington
No air-conditioning, good service attitude
Hilton London Paddington
4.3/5171 Beoordelingen
Paddington
Great location right opposite the Paddington underground station. Room was clean and spacious with tea and coffee facilities…. The room has air conditioning that you can control unlike the other Hilton at tower bridge they had set temperatures. Obviously to save money.. the only let down was I tried to get some milk for tea around 11pm nobody answered the phone besides room service who told me to contact housekeeping … I ended up buying a bottle of milk from a shop opposite the hotel … even reception was not answering

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