Thistle London Marble Arch

Geweldige locatie, schone kamers. Voor drie personen is de slaapbank ingericht en kunnen er drie grote boxen worden ondergebracht.

De conciërgemedewerkers waren allemaal goed na verschillende interacties met hen. De receptie was echt slecht. De kamerfaciliteiten waren slecht. Het bureau was kapot en de kastdeur was kapot.

I booked a std double room after staying previously in a std twin room, the room I got was so tiny I was shocked l, the tv was tiny, there were no complimentary pop corn, it hadn’t been set up properly. I paid the same as a friend staying in the same room type and theirs was very different. I’m disappointed, probably won’t stay again.

I cannot say enough about how filthy and unhygienic Thistle Hotel Marble Arch is. My family was very disappointed with the uncleanliness of the hotel rooms and hallways, not to mention the awful odor of the old carpets in the rooms and hallways. The housekeeping service was below standard. Housekeeping lacked attention to details in keeping the rooms clean and making sure that all the necessary items in the bathroom replenished. Also, there was hair present in the bathtubs on multiple occasions. Also, the bedsheets and bed covers were not clean and showed old stains. The beds did not have the clean smell that an average 4 star hotel would have. Housekeeping was not efficient when requesting clean towels or additional water bottles. The wait was quite lengthy at times. During the check in process, we requested an additional bed but it took many hours to arrive.. We had two connecting rooms. Quite simply I would not stay at The Thistle Hotel in the future.

Extremely convenient location. The room is spacious, but have to wait for quite some time for the lift service.

This hotel is almost perfect if not Becos the lift is not in service to accommodate the number of guests. You will need to queue up everyday u go out or Come back to hotel. U need 10-15 mins extra for Each lift journey. The man in glasses at reception is super rude when we arrive to check in. We were a frustrated Becos of the 15 hours long haul flight for us to arrive to London plus 1 hour taxi ride. Poor service when check in. No one will tell u there is a lift from Ground floor to reception floor with luggage. U neee to explore yourself.