Gastgebruiker
16 december 2021
Had a few days here and for the price we paid I can't complain really. Mega comfy beds, spacious room, spacious bathroom. Warm, clean and tidy throughout with an earlier than scheduled check in which helped us as we arrived early than expected. Good location a few minutes for Hyde Park, 25 minute walk to Oxford Street, underground tube station 5 minutes away should you want to use it. Only small negatives are the TV didn't work but that didn't bother us and the reception staff although they are friendly and helpful when approached. I feel they should be more forthcoming themselves with customer service towards the residents that stay in their hotel. Even if it's just to ask if....... 'is everything ok', 'let us know if you need anything' 'good morning' Its only a minor negative but for some people good customer service goes a long way and its what attracts people to come and stay here again. Should I want a few days in that area again I would look this hotel up again.
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