Dolphin Inn - the Lodge

The hotel (lodge) met our needs. Some minor maintenance issues needed attending to. No plug in bathroom, no top on soap dispenser. Only one teaspoon and a single milk supplied. No bathmat or hand towels, although reception provided these when requested. Breakfast OK once a school group departed. Perhaps a separate 30 minute block set aside for groups? Food was basic but sufficient. Overall, the stay represented reasonable value for money.

Just around paddington station, the room is a bit small but clean and tidy enough.

No amenities available in the room.. No guidance, just gives you the keys and you to find out room yourself. But since we didn't know, they allowed us to do late breakfast..

They arranged a room in Shakespeare hotel so I was not really staying in Dolphin Inn but I am happier about this as Shakespeare looks more like a proper hotel. I think they upgraded me to a double room?! The room was nice with a really good bathroom just the bed was too small felt like I cannot move on it otherwise I would fall down from the bed.

nice location. within 5 minutes walk from underground. the room is better than i have thought

I will start with the positive bits - the bedding was clean. The lights worked. The heating worked. I found the reception staff to be generally unhelpful and not friendly. I thought I had booked the hotel but noticed my booking changed to the inn which is just down the road. This was not explained at any point and the only communication I had was a day before arrival, I couldn’t get a booking confirmation out of them. My room was dirty, the walls were really bad, awful smell in the room and worse in the bathroom like drains. At several points in the night people were trying to access my room and one female who continuously tried to open using a key card and calling for me to open the door without any further explanation (I did not). For the latter reason I checked out after the first night, I could not face another night there. I get that you get what you pay for but this was really, really poor. Reviews are hit and miss, I guess some experience better than others. I’ve stayed in a few hotels in this area around the same budget which are far better.

I can hear the water dripping every time the upper floor room flushes the toilet.

Everything you need for a short stay in London. We were that impressed with the property and location that we plan to stay again in August.