130 Queen's Gate Apartments

作為多年的鑽石客户第一次留言酒店評論 ：誰訂該酒店誰後悔 check in時被酒店property manger傲慢無禮的態度嚇到（當時不清楚自己的將近2000一晚的訂單竟然是地下室，及時跟酒店前台溝通情況）但被突然跑出來的property manager（避免人種歧視問題 就不説該人的長相了）及其惡劣傲慢的態度嚇到 説是你不想住可以取消 當時很詫異他可以這麼説 再次確認 得到回覆是他説他自己説的話代表酒店 所以當即聯繫攜程客服和值班經理説幫忙取消 到現在錢也沒給我退回來 真夠無語和失望的 請攜程的上級部門及時跟進處理和該酒店的合作以及退還我我未checkin 入住成功的全部費用 也請將承諾的我改入住Hilton的酒店券等賠償落實！ 該酒店及其local 很不算不上酒店 及其差勁的服務態度簡直根本不知道什麼是服務 設施很差 還收着比五星更貴的費用 對國人超級歧視 從沒遇到過這種酒店和服務 也是疫情過後第一次出國開了“眼界 ” 請攜程相關部門客服 投訴 法律 銷售 市場等核查我的訂單入住未成功問題及時退還全部金額以及全面考慮跟該“酒店”的合作 以避免其他同胞遭遇類似或者更遭的情況！

非常好，我去倫敦就去這家酒店

We had a very nice stay in 3 bedroom apar**ent with 3 adults and 3 children. Room was clean and we found all that we needed. Staff in reception were very friendly and helpful. Location in South Kensington is very good and I can see us coming back also on our next stay in London. Quite near to Kensington Gardens where children love the Diana Memorial Playground.

We spent six grat days at 130 Queensgate. It is centrally located and close to a huge variety of eatries. Our apar**ent was spacious and well-serviced. The staff were especially helpful after my wife had a fall outside and this was appreciated. Only one small complaint - the beds very very hard!

We have stayed at 130 Queen's Gate several times for between 1-5 weeks at a time in the last 5 years. This year we spent all 4 weeks of February and the last week of March. The location is fantastic. The staff are outstanding; friendly, efficient and always happy to help. The apar**ents are well equipped and clean. Some are fresher than others, but overall very good. The bed in our apar**ent for February 2024 was a bit too hard, but the apar**ent we had in late March 2024 was excellent all-round. The apar**ent in Feb 2023 was also excellent. We can't praise the staff enough. Always so friendly, flexible and helpful. We will be back in 2025.

I recently had the opportunity to stay at the 130 Queensgate Apar**ent during my visit to the area, and overall, it was a pleasant experience. The apar**ent itself was well-maintained, comfortable, and offered a convenient location for exploring the city. However, there was an unfortunate incident regarding a missing item that impacted my overall satisfaction. Let's start with the positive aspects. The apar**ent was beautifully furnished, with tasteful decor and ample space. The living area was cozy, and the kitchen was well-equipped with modern appliances, making it easy to prepare meals. The bedroom was comfortable, and the bathroom was clean and stocked with fresh towels. Additionally, the complimentary Wi-Fi was fast and reliable, which was crucial for my work needs. The location of 130 Queensgate Apar**ent was fantastic. It was situated in a vibrant neighborhood, with easy access to public transportation and a variety of shops, restaurants, and attractions. Exploring the city was convenient, as many popular destinations were within walking distance or a short commute away. Now, onto the unfortunate incident. During my stay, I noticed that my Apple Watch had gone missing from the apar**ent. I immediately reported the issue to the management, who assured me that they would investigate the matter. While they were responsive and sympathetic, it was a disappoin**ent to have such an incident occur. I cannot definitively conclude that the housekeepers were involved, as it could have been misplaced or lost elsewhere, but it did leave a bitter taste in an otherwise enjoyable stay. I also wish they were more clean, there was dirt all over the windows, underneath sofas, inside the wardrobe! It is important to note that incidents like these are rare and may not reflect the overall professionalism and integrity of the apar**ent's staff. Nevertheless, I would advise future guests to take extra precautions with their valuables and consider using the provided safe or securing belongings in locked luggage. Despite the unfortunate incident, I would still recommend 130 Queensgate Apar**ent for its comfortable accommodations, convenient location, and responsive management. Just exercise caution and remain vigilant regarding the security of your personal belongings.

This was an amazing choice for our stay in London. I couldn't believe the size of the apar**ent! Large, comfortable spaces. I didn't actually cook while we were there, but if I'd wanted to, the kitchen was fully equipped. The staff were wonderful, always helpful and pleasant. I've already recommended this place to friends who are planning a trip to London.

I frequently travel for both business and leisure, often opting for various hotels and aparthotels. For a relative's birthday, I booked the Executive One Bedroom with Balcony based on the website's images, accompanied by a note requesting a similar layout to the one advertised as I understand rooms have slight variations. Upon arrival, the allocated apar**ent differed significantly from the advertised images, resembling more of a One Bedroom Deluxe with Balcony. When I went back to reception, I was informed there was only one Executive One Bedroom with Balcony resembling what is advertised in the whole building. No one bothered to inform me despite having ample notice and it already being occupied before I made my booking. The alternative options presented also mirrored the One Bedroom Deluxe with Balcony. Unwilling to pay a premium for a clearly non-premium apar**ent, I chose not to stay. If I wanted a One Bedroom Deluxe with Balcony I would have chosen that one. In the end I managed to find somewhere else in London for my relative without damaging my own reputation. 130 Queens Gate falls far short of a 5-star experience. Staff do not anticipate individual guests' needs to create unique and memorable experiences. It's not even a 3 star hotel as guest service are terrible and staff do not provide prompt, courteous and a efficient service This establishment appears more interested in financial gain than customer satisfaction. False advertising is prevalent, and attempting to contact management proves challenging and time-consuming. For those seeking the Executive One Bedroom with Balcony, I advise against it. London boasts numerous (apart)hotels offering superior customer experiences without deceptive practices, genuinely earning their 5-star status.

I have booked this place in order to celebrate my birthday together with my family during our return to London. The location is great with two underground stations in close proximity and Harrods in walking distance, all the gentlemen at reception were polite, friendly and overall extremely welcoming towards my family and I, but the lady was very difficult and answered with “no” to all of our requests giving rude and not caring impression. The housekeeping team was brilliant and took great care of our apar**ent when we were out. Our apar**ent was lovely, although the furniture was tired, we had a nice view of the street as well as a balcony where we were drinking our coffees in the morning. Overall, we had a good experience here and we felt safe, especially with 24 hour reception but there is certainly room for improvement.