Gastgebruiker
9 december 2023
It was slightly annoying that I was required to change of room during middle of stay, although an advance notice was given. I just feel inconvenient. I was re-arranged to the 4th floor, it was nice to access via key card instead of keys for the below floors. It was miserable that I can’t wash myself probably at the shower due to the water pressure was small and unstable, the water was just about warm, and I had no control of the fan which was strongly on. There was no way to adjust the water temperature and the shower head is one of those at a fixed position that you must get wet from the head. I was in about 5 minutes only because I couldn’t stand with the cold. I quickly dressed myself, went to bed and wrapped myself with a duvet, hoped to warm myself up. But, it was a cold -1 DC night, the strong wind was coming through the window gap as it can’t be closed probably, and the radiator didn’t work probably either. I was shivering. I spoke to the receptionist about the issues and requested to change of room, or an extra duvet or a portable heater. She said she felt sorry about my experience but all the rooms were being occupied or repurposed for some other types of usage and they don’t have portable heater. She could prepare an extra duvet for me. She told me the water pressure at the showers on the 4th floor has always been an issue. There was no any alternative shower facilities can be offered to use at any other floors.Then, she told me to wait in the room and to check the issues. About 5 to 10 minutes later, she brought me an extra duvet. She put the issues on record, and promised to get the radiator fixed the next day. The window would put on maintenance. I appreciated the long black hair night-shift girl was trying to help on what she can. The radiator did get fixed the following day. Overall the location is quite good, 30minutes away from the city center by public transport. The area is mainly accommodation and trees, so it is more quiet, supermarket is about 10 minutes walking distance where is close to the Canada Water station. Staff members are friendly and they would try to help on what they can. There are some common areas for you to sit, and sofa is really comfortable. It is a huge bonus that WIFi cover at all area. The security is okay because all floors require an issued key to access, and the storage room requires another special key to access which can be borrowed at the reception and you have to return it each time. But, the main gate and entrance dont require key to access.
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