Conrad London St James

The hotel room was comfortable and well-maintained. The TV connected quickly to YouTube and Netflix, which was very convenient. Housekeeping was efficient, with staff tidying the room daily, making the bed, and even reorganizing items in the bathroom and give us a piece of chocolate. However, the breakfast experience was disappointing. The buffet selection was quite ordinary, and hygiene standards were concerning, with flies and stains present. Additionally, a large portion of the menu required extra charges, which was confusing and did not seem well justified. Despite having many staff on duty, the service lacked coordination. On three out of four days, tea was served without cups, and responses to requests were consistently slow. There also appeared to be unequal treatment toward guests. Both at reception and in the restaurant, staff seemed more attentive and respectful toward Western guests, often engaging them in conversation, while Asian guests received noticeably less attention and poorer service. The reception experience was inconsistent. While some staff were polite and helpful, others came across as unprofessional and somewhat misleading. On a positive note, the hotel’s location is excellent. It is right next to St James’s Park underground and within a 10-minute walk of major attractions such as Big Ben and Buckingham Palace.

Alot of the toilet amenities was not replenished everyday. Fire alarm triggered in the middle of the night and it was false alarm after standing out in the cold for 1 hr.

My stay at the hotel was absolutely delightful! The facilities were excellent, and the bath amenities were especially impressive. Breakfast was abundant and elegantly presented with a sophisticated touch. As my partner and I had an early train to catch, the thoughtful staff kindly prepared breakfast boxes for us. What stood out the most was when I misplaced a personal item in the room—the hotel responded swiftly and located it for me. The staff were consistently polite, warm, and full of genuine care. I will definitely choose Conrad London again on my next visit!

The hotel is situated in fancy area if london. The staff were shamazing! They gave me a late check out!

Convenient where next to St. James’s Park Station. The breakfast is very good and many choices you can pick. Ginger shot is fantastic.

Location is perfect, service is impeccable.  Decor is admittedly a bit dated but bed is super comfortable

Very strange room shape and setting. Staff at restaurant are very nice

Good Service, convenient location, room very hygiene, breakfast is great. Only the bed a bit too soft, will be great if the mattress more supportive

Generally a very good stay. I enjoy the location and hotel as a whole. It’s a pleasant place to stay in London.