Verified traveler
14 februari 2024
The room itself is basic, small and convenient for the location which you are paying for here. Does have a student form feel too it, but the bed is comfortable for a good sleep.
Service: I think that this was the first time I felt totally insulted by the check in desk, specifically a certain member of staff during check in. He insisted on my passport as an ID when I had my UK driving licence. He gave the most 'up-down' dismissive look to me; and that made me uncomfortable as a woman. He thereafter asked about my residency status in the UK, which is a question I don't feel I should be answering. I was being dropped off by a family member helping with my bag, and he insisted he see his passport too! I did feel a hint of discrimination given he wasn't that rude to the Caucasian guests before me, so perhaps we looked too ethnic. Rudest check in ever in London, where I travel to a lot. Hotels are also service institutions, Management must ensure to install service culture within their staff.
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