Gastgebruiker
1 juni 2024
I was shocked to discover there was no window in my room when I checked in. There was no mention of it online or at check-in. After entering my room and discovering there was ABSOLUTELY NO WINDOW 😮 I went back to reception and explained that I couldn't stay in that room (claustraphobic). Reception informed me that they were booked up and that I couldn't switch the room. There was a large convention very close of which I was a part and so I had to take the room. Very uncomfortable place to stay with no natural light... I mean even prison cells have windows! I was told to contact Guest Relations and speak to them about compensation but was greeted by a very unfriendly young lady named Ellie. Told they would do nothing but "thanked" me for bringing it to their attention and that maybe in the future they would consider putting it up on their website! I asked to speak to a supervisor but was flat out refused. Got off the call absolutely fuming. I used to appreciate Premier Inn for their rates, convenient locations and cleanliness, but never again and I will be sure to share with my large network of friends and followers my dismay and frustration. I CAN NO LONGER RECOMMEND PREMIER INN TO ANYONE, EVER!
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