London hotels aanbevolen voor u

5 star

Royal Lancaster London
4.8/5121 Beoordelingen

Royal Lancaster London

Hyde Park London|0.5km van Hempel Gardens
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Meer hotels vinden

Business travel

Meer hotels vinden

Breakfast

Meer hotels vinden

Ontdek gastenbeoordelingen van hotels in London

Caring Hotel
3.8/562 Beoordelingen
Hyde Park
The location of the hotel is very good, very close to Paddington Station, next to Bayswater and Queensway subway stations, convenient for travel
Duke of Leinster Hotel
3.4/5106 Beoordelingen
Hyde Park
We booked this hotel because it was close to the Albert Hall which we were visiting. We booked for 2 nights and compared to most other hotels in the area was reasonably priced, and breakfast was included. Our expectations were fairly low (because of the price), but reviews were generally good. The reception was very small, but neat, and our room was on the ground floor (they changed it for us as were originally in the basement). The room was very small, but had everything including tea / coffee, hairdryer, TV, shower room, and was clean and tidy. Breakfast was advertised as 'continental', but in fact consisted of juices, cereals, hot food such as scrambled, fried and boiled eggs, beans, tomatoes, croissants, yoghurt and toast and tea /coffee. It was served in a neat small dining room in the basement. The staff were very nice and helpful. As vegetarians it's the first time where we could anything presented! We enjoyed our stay here and would recommend it when visiting London.
Caesar Hotel
4.3/5113 Beoordelingen
Hyde Park
My husband and I stayed here after a cruise and I love, love, loved it. The room was clean, had coffee, and I believe robes. Every time I asked for information, I got prompt polite answers. I explored the night before how to reach Paddington Station, which is very nice to be close to because you can catch the express train to Heathrow Airport there. .The neighborhood is very safe and quiet. I heard it was the district where Princess Dianna lived. I walked around the neighborhood and found places to get food to eat. We did not have breakfast because we had to leave early in the morning. Highly recommend this hotel..
Blakemore Hyde Park
3.9/5101 Beoordelingen
Hyde Park
Breakfast was a bit disappointing, but overall service was good. Please note that slippers are sold separately.
The Cleveland
4/539 Beoordelingen
Hyde Park
The suite is still very nice, there is a small kitchen in the closet, you can boil water for a simple meal, very close to Hyde Park, the room is clean, check-in is simple. Very good. Just the London house is very expensive.
Sonder the Henry
4.1/551 Beoordelingen
Hyde Park
Conveniently located above Hyde Park, Sonder Henry checked all my boxes for a fun, safe, solo holiday. My room was small by American standards but perfectly cozy for one with a big window to enjoy a rare week of sun in London. The staff was very helpful when I had issues with my key tap on my phone and available at all hours should you need anything. Would recommend for solo travelers and groups as well in some of the bigger rooms.

Frequently Asked Questions