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5 star

Royal Lancaster London
4.8/5121 Beoordelingen

Royal Lancaster London

Hyde Park London|0.77km van Floating Pocket Park
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Ontdek gastenbeoordelingen van hotels in London

Point A Hotel London Paddington
4/563 Beoordelingen
Hyde Park
We were only in London for a couple of days and did not intend to stay in the hotel much. Point A in Paddington fit the bill--convenient location, without the typical back-breaking hotel rates in a major city. It was obvious the hotel was renovated fairly recently. Our room was comfortable but tiny! Even smaller than our cruise ship cabin, because there is no closet. This means no good place to put your luggage either. And it was windowless--again a first for us for hotel rooms. Just like our cruise cabin! Fortunately we were there only to sleep and bath. The front desk staff were friendly and check-in was quick. We didn't try their breakfast (which was extra cost). Instead, we found wonderful eateries within walking distance. There was a weird glitch in their system that canceled our key cards on the day of check (while we were out for breakfast), even though we hadn't checked out yet! The hotel provided wi-fi, which connected quickly and reliably. We were very grateful for that!
Hilton London Metropole
4/5142 Beoordelingen
Hyde Park
Nice hotel with friendly staff. Executive lounge was good, with lots of typical morning choices, clean and well attended by staff. Did not use lounge in the evenings. Very friendly lobby bar with excellent martinis. Had a pizza at the lobby bar one night which was marginal and undercooked. Hotel is in a fair location for shopping and is walkable to Paddington Station. Lots of food choices including a gaggle of Pakistani restraints along Edgware Road, more toward Hyde Park. Overall a nice stay and well worth a return visit.
Wilde Aparthotels by Staycity London Paddington
4.6/555 Beoordelingen
Hyde Park
I have stayed in many hotels in the UK, including five-star large chain hotels and some light luxury homestays. The service and hotel staff of this serviced apartment are very, very nice and enthusiastic. The rooms are not big. After all, the price is small but complete. highly recommended. Will stay here next time I come to London.
PubLove @ the Green Man, Paddington
3.8/568 Beoordelingen
Absolutely great value for money. Had a great stay here. The hostel is clean and very central. Literally 5 steps away from the tube station that gives access to the main London attractions in less than 10min. The check in is at the Pub downstairs, which is also the entrance to the hostel. Staff is great and always willing to help. Toilets were clean and never had a problem there (bring your own towel or pay 5£ for one, and you can keep it after). Food at the pub is good and the breakfast is simple but effective. Booking directly has big advantages (I booked 2 nights through booking and another directly with them - it’s cheaper, includes late checkout, pub discounts and 20% off in the next visit). The pub is open 24/7 for guests only, and there is no loud music or people screaming in late hours - so you don’t get bothered at all if sleeping at the hostel, and you can always go down for a beer if you feel thirsty. Free luggage room to leave your bags before/after checking in/out. Will definitely go back here when visiting London again. Thanks guys !
OYO 24 Sussex, London Paddington
3.2/526 Beoordelingen
Hyde Park
Basically, they are 2-star hotels~ can't ask for anything. Environmental sanitation is fine. At night, I went to the hotel~ They said that the room was leaking, and they had a big room~ They changed two rooms to me. Good 👍
London Hotel Paddington
2.5/51 Beoordelingen
Hyde Park
Very good staff!

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