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5 star

Royal Lancaster London
4.7/5152 Beoordelingen

Royal Lancaster London

Hyde Park London|0.31km van Cavendish Rowe
Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

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Op zoek naar hotels in de buurt van Cavendish Rowe? Vergelijk kamerprijzen en beoordelingen om uw ideale verblijf te vinden.
Brunel Hotel
3.7/5115 Beoordelingen
Hyde Park
Really nice hotel - friendly staff, good sized room and fantastic breakfast! Location also great. Very close to Paddington station and Hyde Park is a couple of mins walk away. Will definitely stay there again when next in London.
Prince William Hotel
3.5/524 Beoordelingen
Hyde Park
Booked a one night stay at the Prince William hotel after going to the theatre. After making the booking we were a little worried by some of the previous reviews but found the hotel to be absolutely fine for a short stay. I shared a room with my granddaughter. Our room was in the basement (so didn’t have a great view but not a problem for one night). The room was a good size and we had a double and a single bed which was ideal. Tea making facilities provided. Bathroom had a large shower cubicle with lots of towels and complimentary toiletries. Our rooms were clean and well presented. The location of the hotel was ideal and a short walk from Paddington station. Didn’t have breakfast so can’t comment on that but overall we we happy with the hotel and would book there again for a short stay in central London.
The Devonshire Hotel London
3.4/514 Beoordelingen
Hyde Park
We booked accomodation at The Devonshire for 5 nights. The first night we had booked to allow for early check-in after a long-haul flight (from Australia) where we arrived at 8am. I emailed the staff informing of our approximate arrival time with an explanation as to why we booked the extra night. When we arrived, staff did not have our room ready and were also going to charge more than the original price (we booked via ***********) for 4 nights. When we questioned staff (our reservation moved between 3 staff members) until 1 staff member informed us that check in was at the usual time of 2pm as we did not notify them of our arrival. We expressed that we had emailed (with the date/time and reason explaining why) which they didn’t argue as it seemed they realised we did in fact notify them. We said we were willing to pay for the 5 nights if our room would be available as we had heavy luggage and need shower/change after our flight. Staff seemed very disorganised and inexperienced. When we arrived in our room approximately 40-60 mins later, it was on the 6th floor with no elevator and did not at all appear to be what was depicted in the photos. A warning to other travellers, while it is conveniently located in London in a nice area it is overpriced, with small rooms and even smaller bathrooms.
Park Grand Paddington Court
4/586 Beoordelingen
Hyde Park
Stayed here for 2 nights and it was enjoyable. Though the rooms are pretty small, the beds were super comfortable. It was also in a great location (good restaurants and walkable to Hyde Park). Good service too, they helped us with a missing bag that had to be delivered from the airport so that was very nice.
Lancaster Hall Hotel
4.1/5111 Beoordelingen
Hyde Park
Currently staying at Lancaster Hall Hotel. Checked in for 3 nights. Twin room is very nice, comfortable and clean. Bed is so comfortable too. In a great location in Paddington with lots of restaurants and bars nearby. Breakfast although no cooked items, just fine for us, cold cuts, corn flakes, lovely crossionts, toast etc. Best coffee! Served from 7.30 am - 9.30 am. Only suggestion would be until 10 am on a Sunday? On 4th floor, very warm but we have a fan in the room and I brought one small one, very much needed! Bathroom clean, shower that isn't temperamental. Would we stay here again? It's not The Ritz but worth what we paid so the answer is a huge yes. Brilliant value for money. Thank you Lancaster Hall Hotel from two happy bunnies!
Royal Eagle Hotel
3.8/5139 Beoordelingen
Hyde Park
We stayed 3 nights here, first night the rooms were wrong, after going to reception the ignorant woman behind reception was no help. Her male colleague changed the rooms on day 2. All 4 rooms were dumps, not fit for 1 star. Our room in the basement was directly above the tube line, you could hear it travelling every few minutes. Health and safety doesn't exist here. Breakfast is basic, no hot food and the milk was sour and stored in a flask. Everywhere except reception is filthy. The bar was closed for 2 of the 3 days we spent here as the barman did not turn up for work and nobody else was authorised to open the bar including the manager. 10 pounds charge to store your luggage while you wait to get checked in!!! While passing through reception at various times we heard at least 6 people complaining about the rooms they had been allocated. Nothing matches the photos online. Windows unlockable, safes not working, corroded tap in the ”newly refurbished bathroom”, showers blocked. Well over priced for what it is. This place is not a hotel!! Unfortunately 0 stars is not an option.

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