Quality Inn & Suites of Liberty Lake

Unfortunately the pool and hottub were out of order, which I did not see online beforehand. Upon check-in there was pee on the floor in the bathroom, and the toilet made long gurgle noises consistently.

We reserved 2 rooms. First room we walked into was super hot because the heat was on high. I walk over to turn it off and the ground floor level window was open. This feels super unsafe and first warning lights went off. After closing and locking the window I look down to the heater and see a pair of socks balled up on the ground- definitely not mine as we had just walked into the room. More warning flags- who was in the room before us and was it even cleaned or attended to? Then I flip up the access controls on the heater and there is a folded handwritten note to call someone to have a good time. I'm really not kidding. This same room was so dim with only the bathroom area lights and 1 lamp and 1 overhead light for the sleeping area. They had recently redone the flooring, but whoever installed should have to come and redo. The gaps in the flooring were awful and a hazard to walk on. The 2nd room also had a missing wall/electrical cover in the bathroom. Big reason we reserved was the pool. Family raced down to be disappointed. Hot tub was closed and smelly and green and was a hazard to even have people around. What if someone fell in??My kids named it Shrek water. The pool was just as sad because it was freezing. Family spent less than 5 minutes because it was too cold. Breakfast was decent. Hours are a bit limited with 6-9 but we managed. One of the mornings my husband said he witnessed the breakfast being taken down and cleaned up at 845 then a few people walked in but notabletoeat

The evening check in lady was amazing and very kind. The hotel was clean and breakfast was amazing.

The facility was short staffed. The hallway floors hadn't been vacuumed. There was an ear plug left on the floor in the room, the hair dryer didn't work, and the mattress base on one of the beds had a rip in it. The beds were comfortable, though.

Its a Quality Inn.. Fair stay at a fair price. It was clean. Breakfast was good and hot. What made my stay though was the managers that were working double shifts running the front desk, doing laundry, sweeping, and just working hard. All with smiles on their faces. It felt good that they care about their work! Lead by example and smiled and were frienfly.

It was a great stay and the staff was very helpful. They are short staffed so the breakfast eggs and biscuits weren’t the best but it was ok .

Love the front desk lady , she was there ehff egg n we went to bed and she was there when we checked out the next morning 👍

Just a quick overnight getaway. We like staying here because it's clean, and comfortable. The staff are always friendly and it's a little out of the way but still close enough to everything. The rooms are getting closer to needing an update but still looking nice. My only notice was some of the flooring in our room was separated. This is a warranty issue they should address with the manufacturer and the installer. I'm in the business so I know. The lvp flooring in the rooms isn't that old.

Don't usually leave reviews because we're pretty easy going however this hotel deserves a review. First off I booked a hotel with pool and hot tub. Both were closed for repairs. If your services are closed you should have to report this to your customers BEFORE they arrive. The breakfast was awful. They attempted to have warm items but didn't bother to keep the warmers on. The front desk clerk treated us like ****** because their wifi wouldn't work. It was not due to us as they eventually called their internet provider. The hotel was not a 20 minute walk to the mall. There was no housekeeping, no kleenex, the drain didn't drain. Stay away from this hotel!