ibis Leuven Heverlee

Amazing hotel , lovely lady on reception! Clean spacious rooms and nice facilities !! Thanks

We stayed here last year the same time and although it was not perfect, one always gives the benefit of doubt to that it will improve the next time you decide to go back. Unfortunate this is not the case. This hotel on the outside looks beautiful and the reception area is clean, lacks in so much ways. The house keeping staff are very friendly and helpful, one can see that they are over run and this starts to show in the rooms final touches. The shampoo and hand wash where both not refilled, which is not a problem if you travel with your own. Towels need a replacement batch as they are now tired and over used as they are now tatty. The shower design is appalling!!!!!!!!!! Due to the design of the corner, it allows dirt and grim to accumulate behind and once you in the shower and turn on the sprayer head, then OMG hair and gunk wash out over your feet. Never have I been more disgusted! I reported this the the gentleman on duty last visit and this visit and seems nothing was and will be done. The room stank of fumes and the air con does not work and after the second day of nose bleeds (reported it the first day and was told that they could do nothing to the heat in the room) due to this at 2 am we had to ask to have it sorted, the receptionist came to the room and pressed the air con button repeated ly and confirmed it was broken. After an 30minute wait we were moved to another smaller room that at least till the morning. Needless to say we checked out very tired and unhappy. This was not only our problem as we where a group of friends and another couple has also had to move to a different room due to the heat and smell. Over all a very unhappy experience 2 years in a row. Will look hard and long before booking here again.