Gastgebruiker
20 juli 2023
Our family stayed for 8 nights at Domaine de Manville. Overall we enjoyed a pleasant stay, but not everything was 100% satisfactory which should be the case if you have booked a 5 Star-Standard at a high end daily room rate. Although we parked our car right in front of the reception upon arrival, no one stepped out to greet us (staff was present inside the glazed lobby). Despite the long journey, no welcome drink or refreshment was served during Check-in. Throughout our 8 nights stay, not one single time someone from the hotel management/General Manager introduced themselves to us and/or inquired about our well-being. We did not feel any personal touch being extended towards us from the hotel management or its senior staff. The breakfast was really disappointing. You cannot score points with the guest only with an oversupply of bakery products (Simple principle: Class instead of mass). Instead, one should rely on diversity and variants), especially with fresh products such as fruits and others; but not 1 daily bowl carrying (not fresh) mixed fruits with the quality of convenience food ! Daily individual egg dishes are not included in the breakfast rate (€ 35 per 1 adult), which seems disproportionate. The air in the orangery is stuffy and uninviting. The entire service staff speaks only rudimentary English, if at all. We weren't even asked even ONE TIME during our whole stay if we would like to place a 2nd drink order for coffee, tea, or similar. WE had to chase the service staff instead. During breakfast, lunch was set and tablecloths were ironed next to our table (every day!) instead of keeping the lunch arrangements for later while giving priority to the needs of the hotel guests who were having breakfast until the official set time 10:30am, trying to enjoy the "peaceful" courtyard environment. Such standards needs to be improved, or the daily room rate has to be reduced in order to lower customer expectations! However, our experience in this hotel should not sound too negative. Special thanks go out to the concierge team led by Gaël, who did a great job with great commitment both in the run-up to our trip as well as during our stay. With a little bit of fine-tuning here and there, it would remain an attractive choice for a stay in Provence.
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