Gastgebruiker
1 december 2023
Appalling customer service!! Man on the reception was absolutely horrible and rude to me. After a flight cancellation at 10pm I was phoning around hotels in the area looking for a room. Around midnight, when I was getting tired and desperate, I phoned this hotel and asked very politely if they had a room available, apologising for asking last minute. The man on the phone said something about a room before the call dropped. Assuming the call had accidentally been cut off I phoned back, apologised for the call dropping asked politely if he had said that there was a room. I was then screamed at down the phone for “calling at this hour” and told to F off. This left me shocked and distressed, almost in tears on the street. Why have a staff member to answer the phone if this is how they will behave? I would have preferred it if he had not picked up. Absolutely not a shred of kindness. Please don’t give your money to people to treat others like this.
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